Technischer Mitarbeiter Customer Service Wellenkomponenten

About SKF Marine

SKF Marine is a globally leading manufacturer of marine technical equipment, including stabilizers, shaft components (Wellenkomponenten), and oil treatment systems (RecondOil). We also provide products for marine energy systems like tidal power plants. Our solutions ensure reliable, intelligent, and clean products and services for smooth ship operations.

For SKF Marine GmbH, we are looking for a Technischer Mitarbeiter Customer Service Wellenkomponenten at our Hamburg location.

Your Responsibilities

• Creating offers and orders, as well as order processing for spare parts and serviceleistungen for German and international customers in SAP R/3, including follow-up.
• Advising customers regarding SKF Marine service offerings.
• Scheduling service technicians/installers (m/w/d) considering available capacities.
• Preparing technical information for service assignments.
• Travel planning, considering international travel conditions, with support from our back office.
• Processing and reviewing assembly and travel times in SAP R/3.
• Technical post-processing of service orders, including commercial preparation for invoicing, budget monitoring, and contract management.
• Controlling and monitoring internal production orders and their delivery.
• Technical support for field service.

Our Requirements

• Completed technical training.
• Experience in offer creation and order processing, ideally with an affinity for the maritime world.
• Proficient in Microsoft 365 and SAP knowledge.
• Fluent German and good English, both written and spoken.
• Confident demeanor and strong team and communication skills, including in an international environment.
• Solution-oriented and independent work style.
• Enjoy planning worldwide assembly trips for service technicians (m/w/d).
• Willingness to be available for colleagues (m/w/d) on service assignments and our customers beyond normal office hours.

What We Offer

• Permanent employment with attractive remuneration, flexible working hours, 30 vacation days, JobRad, subsidy for the Deutschlandticket, attractive mobile working arrangements, and company pension scheme.
• Integration into a successful international group.
• Intensive onboarding and continuous training opportunities.
• Team-oriented corporate culture with short decision-making paths.

Interested?

We look forward to receiving your online application. Please include a personal cover letter, your CV, and ideally your certificates (diploma/employment references).

We expressly welcome applications from severely disabled persons and persons with disabilities of equal status!

Questions?

SKF Recruitment GermanyFrau Katrin Edelmannkatrin.edelmann@skf.com

Please note that for data protection reasons (GDPR), we cannot accept applications via email.

SKF Marine - Imagefilmwww.skf-marine.com

About SKF

SKF's mission is to be the undisputed leader in the bearing business. SKF offers solutions around rotation, including bearings, seals, lubricants, condition monitoring, and maintenance services. SKF is present in more than 130 countries and has approximately 17,000 distribution locations worldwide. Annual sales are approximately 7.5 billion Euros, and SKF employs approximately 41,000 people worldwide.

Key skills/competency:

• Customer Service
• Technical Support
• SAP R/3
• Order Processing
• Service Scheduling
• Marine Technology
• International Communication
• Travel Planning
• Contract Management
• Microsoft 365