Customer Support Agent - Replacement Car Service

Your Role as Customer Support Agent - Replacement Car Service at SIXT

In case of breakdowns and accidents, you will ensure that private customers quickly and easily receive a replacement car. Our team in Lütten-Klein works closely with various insurance and breakdown assistance companies, processing their requests quickly and customer-oriented via email or phone. Afterwards, orders are created and requested vehicles are reserved.

Your Responsibilities at SIXT

• You create an unforgettable experience for every customer and individually address their wishes and questions.
• You ensure smooth and fast communication and processing of customer requests - both by phone and email.
• You bring your experience as a Call Center Agent, Customer Advisor, or Support Employee; ideally also from an international environment.
• You are willing to work in shifts (including Sundays, holidays, and nights).

Your Skills Count

• Customer Service: You enjoy customer contact and know how to deal with demanding customers.
• Communication Skills: You are open, communicative, and enjoy writing and calling.
• Language Proficiency: You have fluent German skills in word and writing and good English skills.
• Reliability: You work reliably and independently.
• Service Orientation: You have a service and solution-oriented mentality.
• PC Skills: You have initial experience in using MS-Office programs (especially Word and Outlook).

What We Offer You

• Extra Benefits: Profit from discounts on SIXT rent, share, ride, and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, technology, fashion, and more.
• Mobility Power: We support you with a monthly mobility allowance of €20 for even more freedom.
• Future Plus: We promote your pension plan and support you with capital-building benefits, so you are optimally secured.
• Flexibility: Enjoy 30 days of holiday and a hybrid work model with flexible hours.
• A Matter of Heart: Take one day each year to volunteer in a charitable organization that is committed to the welfare of children.

About SIXT

We are a globally leading mobility service provider with a turnover of 4.00 billion Euros and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners and approximately 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, a first-class customer experience and outstanding customer service are paramount. We rely on genuine entrepreneurship and long-term stability and align our corporate strategy with foresight. Start with us and apply now!

Key skills/competency

• Customer Service
• Client Communication
• Problem-Solving
• Vehicle Replacement
• Order Processing
• Shift Work
• Email Management
• Phone Support
• MS-Office
• Customer Satisfaction