Service Advisor @ SIXT
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Job Details
Company Description
SIXT Van & Truck is part of the global SIXT Group, a leader in mobility services with over 110 years of experience. We supply diverse automotive solutions globally and specialize in high-quality commercial vehicle rentals.
Job Description
As a Service Advisor at SIXT Van & Truck, based at the Gateshead Depot, you will work on the Central Hire Desk. You will resolve customer queries related to breakdowns, ensuring efficient repairs, compliance, and excellent customer service. This role is ideal for experienced service advisors and for professionals seeking a lateral move, including individuals from hospitality, financial services, hotel, sales, or travel backgrounds.
The Role
Your responsibilities include:
- Managing and responding to customer breakdown queries.
- Completing administration related to customer queries and vehicle maintenance.
- Managing daily maintenance of the vehicle fleet.
- Assisting customers with queries and ensuring excellent service.
- Monitoring supplier costs, maintenance budgets, and V.O.R reports.
- Updating fleet maintenance records daily and ensuring vehicle compliance.
- Collaborating with other departments to follow processes.
Applicants Should Have
- Significant experience in a high-volume, fast-paced Service Advisor role.
- Outstanding customer service and effective communication skills.
- Ability to work under pressure and manage multiple deadlines.
- Proficiency in MS Office, especially Excel and Word.
- Strong attention to detail.
What We Offer
Competitive compensation, attractive annual salary with performance-based bonus, generous time off including 22 annual leave days plus bank holidays, comprehensive pension scheme, paid training, and exclusive employee benefits. Enjoy additional perks like staff incentives, loyalty holidays, wellbeing support, and a family-friendly environment.
Key skills/competency
- Service Advisor
- Customer Service
- Fleet Maintenance
- Administration
- Breakdown Management
- Budget Monitoring
- Communication
- MS Office Proficiency
- Compliance
- Team Collaboration
How to Get Hired at SIXT
🎯 Tips for Getting Hired
- Research SIXT's culture: Understand the company mission and values.
- Customize your resume: Highlight customer service and maintenance skills.
- Prepare examples: Demonstrate past high volume service experiences.
- Show technical proficiency: Emphasize MS Office and admin capabilities.
- Practice interview answers: Focus on problem-solving and prioritization.