Service Desk Technician

SiteOne Landscape Supply · Roswell, GA

On site
Full-time
$60,000 / year
Roswell, GA

Job highlights

Provide technical support to internal customers.
Install and maintain hardware, software, and applications.
Manage accounts, permissions, and IT equipment.
Troubleshoot issues in Windows, Citrix, and network environments.
Administer MDM solutions and document all issues.

About the role

About SiteOne Landscape Supply

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Position Overview

Join our team as an IT Service Desk Technician, responsible for providing excellent customer service for internal customers and responding to requests for technical assistance.

In This Role You Will

Install and support of computers, laptops, tablets, and thin-clients
Install and support of desk phones and cellular phones
Install and support of MS Office, Land FX, and other applications
Install and support of printers, scanners, fax, and other business equipment
Maintain hardware and software inventory
Manage accounts in AD, Exchange, and other applications
Manage file share permissions in a Windows environment
Troubleshoot in a Citrix environment
Order, ship and receive IT equipment
Administer our Airwatch MDM solution
Use tools such as VNC to troubleshoot remote computers
Test QA tickets on a weekly basis
Create and maintain images for computers, laptops, and thin-clients
Monitor network connectivity issues using Dynatrace and PRTG
Manage vendors and escalate
Document all issues in ticketing system
Work with team members to efficiently solve problems

Skills We Are Seeking

Associate's degree or equivalent work experience
2 years of technical support experience
Extensive computer hardware and software experience
Experience with troubleshooting telecom, networking, and VPN solutions
Experience with thin-clients and Citrix infrastructure
Strong technical and analytical aptitude
Excellent customer service skills and a positive attitude
Ability to multitask and remain detail oriented
Ability to thrive in a fast-paced environment
Self-motivated and ability to work independently
Ability to work every 3rd Saturday on a rotational basis
Ability to work different shifts as needed

Compensation & Benefits

Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
DailyPay available!
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!

Key Skills/Competency

IT Service Desk Technician
Technical Support
Hardware and Software Installation
Account Management (AD, Exchange)
Citrix Troubleshooting
MDM (Airwatch)
Network Monitoring (Dynatrace, PRTG)
Ticketing Systems
Customer Service
Problem Solving

Skills & topics

IT Service Desk Technician
Technical Support
Help Desk
Desktop Support
Hardware Support
Software Support
Citrix
Windows Environment
MDM
Customer Service

How to get hired

Tailor your resume: Highlight your 2 years of technical support experience, hardware/software skills, and specific technologies like Citrix and MDM.
Showcase customer service: Emphasize your excellent customer service skills and ability to work independently in a fast-paced environment.
Prepare for technical questions: Be ready to discuss troubleshooting telecom, networking, VPN, and thin-client issues.
Demonstrate problem-solving: Highlight your analytical aptitude and ability to multitask while resolving technical challenges.
Apply early: Submit your application through the official SiteOne careers page to ensure it's seen by the hiring team.

Technical preparation

Master Windows, AD, and Exchange account management.,Practice troubleshooting thin-clients and Citrix environments.,Familiarize yourself with Airwatch MDM administration.,Gain experience with network monitoring tools.

Behavioral questions

Describe a complex technical issue you resolved.,How do you handle difficult customer interactions?,How do you prioritize multiple urgent requests?,How do you stay updated on new technologies?

Frequently asked questions

What are the key technical skills required for the IT Service Desk Technician role at SiteOne Landscape Supply?: The IT Service Desk Technician role at SiteOne Landscape Supply requires extensive computer hardware and software experience, troubleshooting telecom, networking, and VPN solutions, as well as experience with thin-clients and Citrix infrastructure. Familiarity with AD, Exchange, and MDM solutions like Airwatch is also crucial.
What kind of customer service experience is expected for this IT Service Desk Technician position?: SiteOne Landscape Supply seeks an IT Service Desk Technician with excellent customer service skills and a positive attitude. You'll be responsible for providing outstanding support to internal customers, so demonstrating your ability to effectively communicate and resolve issues for end-users is key.
Does SiteOne Landscape Supply offer opportunities for professional development for an IT Service Desk Technician?: Yes, SiteOne Landscape Supply is committed to associate development. They offer paid training, business certifications, and opportunities for advancement, making this IT Service Desk Technician role a stepping stone for career growth.
What is the work schedule like for the IT Service Desk Technician at SiteOne Landscape Supply?: The IT Service Desk Technician role may require working every 3rd Saturday on a rotational basis and the ability to work different shifts as needed. While most branches are closed on Sundays, flexibility is important for this position.
What are the benefits of working as an IT Service Desk Technician at SiteOne Landscape Supply?: SiteOne Landscape Supply offers competitive compensation, comprehensive medical, dental, and vision plans, paid time off, a 401k with company match, tuition reimbursement, and a lucrative associate referral program. They also provide product discounts and an employee assistance program.
How does SiteOne Landscape Supply ensure a fair hiring process for the IT Service Desk Technician role?: SiteOne Landscape Supply is committed to equal employment opportunities. All hiring decisions for the IT Service Desk Technician position are made without regard to race, color, national origin, gender, religion, age, disability, or any other protected status.
What is the expected educational background or equivalent experience for an IT Service Desk Technician at SiteOne?: For the IT Service Desk Technician position at SiteOne Landscape Supply, an Associate's degree or equivalent work experience is preferred. The emphasis is on practical experience, with a requirement of at least 2 years in technical support.
Can I work remotely as an IT Service Desk Technician for SiteOne Landscape Supply?: Based on the description, the IT Service Desk Technician role appears to be on-site or hybrid, with a need to install and support equipment and work specific shifts. Remote work is not explicitly mentioned for this position.

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About the role

About SiteOne Landscape Supply

Position Overview

Join our team as an IT Service Desk Technician, responsible for providing excellent customer service for internal customers and responding to requests for technical assistance.

In This Role You Will

Install and support of computers, laptops, tablets, and thin-clients
Install and support of desk phones and cellular phones
Install and support of MS Office, Land FX, and other applications
Install and support of printers, scanners, fax, and other business equipment
Maintain hardware and software inventory
Manage accounts in AD, Exchange, and other applications
Manage file share permissions in a Windows environment
Troubleshoot in a Citrix environment
Order, ship and receive IT equipment
Administer our Airwatch MDM solution
Use tools such as VNC to troubleshoot remote computers
Test QA tickets on a weekly basis
Create and maintain images for computers, laptops, and thin-clients
Monitor network connectivity issues using Dynatrace and PRTG
Manage vendors and escalate
Document all issues in ticketing system
Work with team members to efficiently solve problems

Skills We Are Seeking

Associate's degree or equivalent work experience
2 years of technical support experience
Extensive computer hardware and software experience
Experience with troubleshooting telecom, networking, and VPN solutions
Experience with thin-clients and Citrix infrastructure
Strong technical and analytical aptitude
Excellent customer service skills and a positive attitude
Ability to multitask and remain detail oriented
Ability to thrive in a fast-paced environment
Self-motivated and ability to work independently
Ability to work every 3rd Saturday on a rotational basis
Ability to work different shifts as needed

Compensation & Benefits

Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
DailyPay available!
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!

Key Skills/Competency

IT Service Desk Technician
Technical Support
Hardware and Software Installation
Account Management (AD, Exchange)
Citrix Troubleshooting
MDM (Airwatch)
Network Monitoring (Dynatrace, PRTG)
Ticketing Systems
Customer Service
Problem Solving

How to get hired

Tailor your resume: Highlight your 2 years of technical support experience, hardware/software skills, and specific technologies like Citrix and MDM.
Showcase customer service: Emphasize your excellent customer service skills and ability to work independently in a fast-paced environment.
Prepare for technical questions: Be ready to discuss troubleshooting telecom, networking, VPN, and thin-client issues.
Demonstrate problem-solving: Highlight your analytical aptitude and ability to multitask while resolving technical challenges.
Apply early: Submit your application through the official SiteOne careers page to ensure it's seen by the hiring team.

Frequently asked questions

What are the key technical skills required for the IT Service Desk Technician role at SiteOne Landscape Supply?

The IT Service Desk Technician role at SiteOne Landscape Supply requires extensive computer hardware and software experience, troubleshooting telecom, networking, and VPN solutions, as well as experience with thin-clients and Citrix infrastructure. Familiarity with AD, Exchange, and MDM solutions like Airwatch is also crucial.

What kind of customer service experience is expected for this IT Service Desk Technician position?

SiteOne Landscape Supply seeks an IT Service Desk Technician with excellent customer service skills and a positive attitude. You'll be responsible for providing outstanding support to internal customers, so demonstrating your ability to effectively communicate and resolve issues for end-users is key.

Does SiteOne Landscape Supply offer opportunities for professional development for an IT Service Desk Technician?

Yes, SiteOne Landscape Supply is committed to associate development. They offer paid training, business certifications, and opportunities for advancement, making this IT Service Desk Technician role a stepping stone for career growth.

What is the work schedule like for the IT Service Desk Technician at SiteOne Landscape Supply?

The IT Service Desk Technician role may require working every 3rd Saturday on a rotational basis and the ability to work different shifts as needed. While most branches are closed on Sundays, flexibility is important for this position.

What are the benefits of working as an IT Service Desk Technician at SiteOne Landscape Supply?

SiteOne Landscape Supply offers competitive compensation, comprehensive medical, dental, and vision plans, paid time off, a 401k with company match, tuition reimbursement, and a lucrative associate referral program. They also provide product discounts and an employee assistance program.

How does SiteOne Landscape Supply ensure a fair hiring process for the IT Service Desk Technician role?

SiteOne Landscape Supply is committed to equal employment opportunities. All hiring decisions for the IT Service Desk Technician position are made without regard to race, color, national origin, gender, religion, age, disability, or any other protected status.

What is the expected educational background or equivalent experience for an IT Service Desk Technician at SiteOne?

For the IT Service Desk Technician position at SiteOne Landscape Supply, an Associate's degree or equivalent work experience is preferred. The emphasis is on practical experience, with a requirement of at least 2 years in technical support.

Can I work remotely as an IT Service Desk Technician for SiteOne Landscape Supply?

Based on the description, the IT Service Desk Technician role appears to be on-site or hybrid, with a need to install and support equipment and work specific shifts. Remote work is not explicitly mentioned for this position.