Senior Technical Support Specialist
@ SITA

Berlin, Berlin, Germany
$110,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXX XXXXXX******* @sita.com
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Job Details

About the Role

The Senior Technical Support Specialist at SITA provides real-time remote support to field service engineers diagnosing and resolving technical issues with equipment or systems. This role acts as an escalation point for complex issues and uses remote diagnostic tools to provide step-by-step guidance during installation, maintenance, and repair tasks.

Key Responsibilities

  • Provide remote support for diagnosing technical equipment issues.
  • Act as an escalation point for on-site issues.
  • Utilize remote diagnostic and monitoring tools.
  • Collaborate with engineering and customer service teams.
  • Implement data governance policies and monitor data quality.
  • Share technical knowledge with field engineers.

Experience & Education

Proven experience in field service roles with 2-3 years in technical support and troubleshooting required. A Bachelor’s degree in engineering, computer science, or related field is expected. Industry-relevant certifications are a plus.

What We Offer

SITA operates in 200 countries with an inclusive environment. Enjoy flexible work options such as Flex Week, Flex Day, Flex-Location, and competitive benefits along with professional development opportunities.

Key Skills/Competency

  • Remote Support
  • Field Service
  • Technical Troubleshooting
  • Data Governance
  • Diagnostic Tools
  • Collaboration
  • Customer Service
  • Technical Documentation
  • Problem Solving
  • Communication

How to Get Hired at SITA

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical support and troubleshooting experience.
  • Research SITA: Understand their operations and innovation in air travel.
  • Network effectively: Connect with current employees on LinkedIn.
  • Prepare for interviews: Practice technical scenarios and remote support protocols.

📝 Interview Preparation Advice

Technical Preparation

Review remote diagnostic tool usage.
Practice troubleshooting hardware/software issues.
Update latest firmware knowledge.
Study system performance monitoring.

Behavioral Questions

Describe a time resolving escalated technical issues.
Explain collaboration across cross-functional teams.
How do you manage customer expectations?
Discuss adapting to evolving data challenges.

Frequently Asked Questions