Product Manager

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

About The Role And The Team

As Product Manager in the Operations at Airports portfolio, you will be responsible for all aspects regarding a product within the portfolio.

You will be responsible for delivering the strategic, financial, and customer satisfaction objectives for the assigned product(s). This role is pivotal in defining and executing the strategy to drive revenue and profitability in alignment with SITA’s strategic plans, while managing the product line’s performance throughout its lifecycle.

Reporting to the Product Director, you will join the AMS Product Management team, overseeing the development, maintenance, and evolution of all Airport Management Solutions products. Acting as the primary liaison between customers and the development team, you will set priorities and guide the product roadmap to ensure customer expectations are met.

Your responsibilities will include creating and maintaining all supporting materials, such as sales presentations, marketing collateral, training resources, and deployment guidelines. Additionally, you will ensure the financial health of the product in accordance with the approved business case.

What You Will Do

• Manage customer expectations
• Coordinate and prioritize development with the development team
• Create and manage collaterals
• Establish and execute go to market
• Product Long‐ & Short‐Term Roadmap
• Product Lifecycle Management
• Stakeholder Management
• Service Management Strategy Support
• Product Marketing Strategy Support

Qualifications

ABOUT YOUR SKILLS:

• Aviation & Airport Operations Expertise – Deep understanding of aviation industry dynamics and airport operational processes to ensure product relevance and compliance.
• Consultative Selling & Negotiation Skills – Strong ability to influence stakeholders, build trust, and apply persuasive techniques to achieve mutually beneficial outcomes.
• Strategic Thinker – Able to define and execute product strategies that align with organizational goals and drive revenue and profitability.
• Customer-Centric – Skilled at managing customer expectations and translating needs into actionable product requirements.
• Strong Communicator – Capable of acting as a liaison between customers, stakeholders, and development teams to ensure clarity and alignment.
• Financial Acumen – Proficient in monitoring and maintaining the financial health of products in line with approved business cases.
• Collaborative Leader – Adept at coordinating cross-functional teams and prioritizing development efforts to meet strategic objectives.
• Marketing & Go-to-Market Knowledge – Able to create compelling collateral and support product marketing strategies for successful launches.
• Analytical & Problem-Solving Skills – Capable of assessing market trends, customer feedback, and performance metrics to guide product evolution.

Nice-to-have

• Knowledge in SAAS models
• Basic Knowledge of machine learning and artificial intelligence

What We Offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

• Flex Week: Work from home up to 2 days/week (depending on your team's needs)
• Flex Day: Make your workday suit your life and plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
• Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Key skills/competency

• Product Lifecycle Management
• Aviation & Airport Operations
• Strategic Product Planning
• Stakeholder Communication
• Financial Performance Monitoring
• Go-to-Market Strategy
• Cross-functional Coordination
• Customer Expectation Management
• SAAS Model Knowledge
• Analytical Problem Solving