9 days ago
Global Head of Artist Success
Singulart
On Site
Full Time
€120,000
Paris, Île-de-France, France
Job Overview
Job TitleGlobal Head of Artist Success
Job TypeFull Time
Offered Salary€120,000
LocationParis, Île-de-France, France
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Job Description
About Singulart
Founded in 2017, Singulart is a SaaS-enabled marketplace dedicated to empowering fine artists. Today, our team is composed of 80 people and 25+ different nationalities. In November 2021, we secured a €60 million Series B fundraising, the most successful in the history of the cultural sector! On a daily basis, we work hard to strengthen our mission: empowering artists by connecting them with the global art world and providing the expert support they need to succeed. Driven by a human mission, we share diversity and equity in our DNA. We value ownership, collaboration, adaptability, and the sense of urgency. We believe that all together we are able to move forward, so join our creative, international team and let ’s empower artists together!Mission
Own the Customer Success strategy and execution for our SaaS product (artist side).Customer Success at Singulart
The Customer Success Manager manages the artists using our SaaS product : 8,000 artists from 80+ countries, 6 people under management operating in 5 languages (EN, FR, DE, ES, IT).Core Responsibilities
- Design and drive a top-class customer support for artists.
- Define, monitor, and improve key retention metrics.
- Make productivity gains by deploying AI.
- Collaborate with other departments (product, sales, etc.) to optimize Customer Success metrics.
- Manage and upskill a team composed of 6 juniors.
- Work directly with the SaaS Director on strategic planning.
Preferred Experience
- 2+ years leading a Customer Success department (in a SaaS is a plus).
- Proven record of designing and scaling Customer Success processes + management.
- Passion for customer success: genuine care for clients.
- Great execution skills: hardworker and hands-on.
- Data-driven mindset with experience tracking KPIs and optimizing performance.
- Leadership skills: able to coach a small team while being hands-on.
- AI adopter.
- Fluent English. Any other language is a plus.
Hiring Process
HR call, manager interview, business case, founder interview + reference checks.Key skills/competency
Customer Success, SaaS, Artist Experience, Team Management, AI, Data Analysis, KPI Optimization, Strategic Planning, Process Improvement, LeadershipHow to Get Hired at Singulart
- Tailor your resume: Highlight leadership in SaaS Customer Success and AI adoption.
- Showcase your experience: Detail your success in scaling processes and managing teams.
- Emphasize passion: Convey genuine care for artists and customer success.
- Prepare for interviews: Be ready to discuss strategy, data, and leadership.
- Demonstrate AI proficiency: Explain how you've used AI for productivity gains.
Frequently Asked Questions
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