Global head of Artist Experience & Success
Singulart · Paris, Île-de-France, France
- On site
- Full-time
- €120,000 / year
- Paris, Île-de-France, France
Job highlights
- Lead artist success strategy and execution.
- Manage 8,000+ artists globally.
- Improve retention metrics with AI.
- Upskill a team of 6 juniors.
- Collaborate across departments for optimization.
About the role
About Singulart
Founded in 2017, Singulart is a SaaS-enabled marketplace dedicated to empowering fine artists. Today, our team is composed of 80 people and 25+ different nationalities. In November 2021, we secured a €60 million Series B fundraising, the most successful in the history of the cultural sector! On a daily basis, we work hard to strengthen our mission: empowering artists by connecting them with the global art world and providing the expert support they need to succeed. Driven by a human mission, we share diversity and equity in our DNA. We value ownership, collaboration, adaptability, and the sense of urgency. We believe that all together we are able to move forward, so join our creative, international team and let ’s empower artists together!Mission
Own the Customer Success strategy and execution for our SaaS product (artist side).Customer Success at Singulart
The Customer Success Manager manages the artists using our SaaS product : 8,000 artists from 80+ countries, 6 people under management operating in 5 languages (EN, FR, DE, ES, IT).Core Responsibilities
- Design and drive a top-class customer support for artists.
- Define, monitor, and improve key retention metrics.
- Make productivity gains by deploying AI.
- Collaborate with other departments (product, sales, etc.) to optimize Customer Success metrics.
- Manage and upskill a team composed of 6 juniors.
- Work directly with the SaaS Director on strategic planning.
Preferred Experience
- 2+ years leading a Customer Success department (in a SaaS is a plus).
- Proven record of designing and scaling Customer Success processes + management.
- Passion for customer success: genuine care for clients.
- Great execution skills: hardworker and hands-on.
- Data-driven mindset with experience tracking KPIs and optimizing performance.
- Leadership skills: able to coach a small team while being hands-on.
- AI adopter.
- Fluent English. Any other language is a plus.
Hiring Process
HR call, manager interview, business case, founder interview + reference checks.Key skills/competency
Customer Success, SaaS, Artist Experience, Team Management, AI, Data Analysis, KPI Optimization, Strategic Planning, Process Improvement, LeadershipSkills & topics
- Global Head of Artist Success
- Customer Success
- SaaS
- Artist Experience
- Team Management
- AI
- Data Analysis
- KPI Optimization
- Strategic Planning
- Leadership
How to get hired
- Tailor your resume: Highlight leadership in SaaS Customer Success and AI adoption.
- Showcase your experience: Detail your success in scaling processes and managing teams.
- Emphasize passion: Convey genuine care for artists and customer success.
- Prepare for interviews: Be ready to discuss strategy, data, and leadership.
- Demonstrate AI proficiency: Explain how you've used AI for productivity gains.
Technical preparation
Master SaaS Customer Success metrics.,Practice AI integration strategies.,Analyze case studies of process scaling.,Prepare data-driven performance reports.
Behavioral questions
Describe a time you led a team through change.,How do you foster artist loyalty and success?,Share an example of AI implementation impact.,How do you handle cross-departmental collaboration?
Frequently asked questions
- What is the primary goal of the Global Head of Artist Success at Singulart?
- The primary goal is to own and execute the Customer Success strategy for Singulart's SaaS product, focusing on empowering artists and improving their experience and success on the platform.
- What kind of experience is required for this role at Singulart?
- We are looking for candidates with 2+ years of leadership experience in a Customer Success department, preferably within a SaaS environment. Proven success in designing, scaling, and managing Customer Success processes is essential.
- How does Singulart support artists using its SaaS product?
- Singulart provides a top-class customer support experience for artists, aiming to connect them with the global art world and offer expert support for their success. This role will involve defining and improving key retention metrics.
- What is Singulart's approach to AI in Customer Success?
- Singulart is an AI adopter and aims to leverage AI for productivity gains within Customer Success. Candidates should have experience or a strong understanding of how AI can enhance customer success operations.
- What does the hiring process involve for the Global Head of Artist Success role?
- The hiring process includes an initial HR call, followed by a manager interview, a business case assessment, a founder interview, and finally, reference checks.
- What is Singulart's company culture like?
- Singulart fosters a human-centric mission with diversity and equity at its core. They value ownership, collaboration, adaptability, and a sense of urgency, working within a creative and international team.
- What languages are spoken within the Customer Success team at Singulart?
- The Customer Success team operates in multiple languages, including English, French, German, Spanish, and Italian, supporting artists from over 80 countries.
- How large is the team managed by the Global Head of Artist Success?
- This role manages a team of 6 junior Customer Success professionals who operate in various languages.