Global Head of Artist Experience and Success
Singulart
Job Overview
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Job Description
About Singulart
Founded in 2017, Singulart is a SaaS-enabled marketplace dedicated to empowering fine artists. Today, our team is composed of 80 people and 25+ different nationalities! In November 2021, we secured a €60 million Series B fundraising, the most successful in the history of the cultural sector! On a daily basis, we work hard to strengthen our mission: empowering artists by connecting them with the global art world and providing the expert support they need to succeed.
Driven by a human mission, we share diversity and equity in our DNA. We value ownership, collaboration, adaptability, and the sense of urgency. We believe that all together we are able to move forward, so join our creative, international team and let’s empower artists together!
Mission
Own the Customer Success strategy and execution for our SaaS product (artist side).
Customer Success at Singulart
The Customer Success manages the artists using our SaaS product: 8,000 artists from 80+ countries, 6 people under management operating in 5 languages (EN, FR, DE, ES, IT).
Core Responsibilities
- Design and drive a top-class customer support for artists.
- Define, monitor and improve key retention metrics.
- Make productivity gains by deploying AI.
- Collaborate with other departments (product, sales etc) to optimize Customer Success metrics.
- Manage and upskill a team composed of 6 juniors.
- Work directly with SaaS Director on strategic planning.
Preferred Experience
- 2+ years leading a Customer Success department (in a SaaS is a plus).
- Proven record of designing and scaling Customer Success processes + management.
- Passion for customer success: genuine care for clients.
- Great execution skills: hardworker and hands-on.
- Data-driven mindset with experience tracking KPIs and optimizing performance.
- Leadership skills: able to coach a small team while being hands-on.
- AI adopter.
- Fluent English. Any other language is a plus.
Key skills/competency
- Customer Success
- SaaS
- Artist Management
- Team Leadership
- AI Implementation
- KPI Tracking
- Process Optimization
- Retention Strategies
- Strategic Planning
- Customer Support
How to Get Hired at Singulart
- Tailor your resume: Highlight your experience in SaaS Customer Success, team leadership, and AI adoption, aligning with Singulart's mission.
- Showcase your passion: Emphasize your genuine care for clients and your data-driven approach to improving customer satisfaction and retention.
- Prepare for interviews: Be ready to discuss your experience in designing and scaling Customer Success processes and managing teams, including a business case.
- Demonstrate leadership: Highlight your ability to coach and upskill junior team members while maintaining a hands-on approach.
- Research Singulart: Understand their mission to empower artists and their recent €60 million Series B funding.
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