Field Service Engineer
@ Singular Genomics

Boston, Massachusetts, United States
On Site
Posted 4 days ago

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Job Details

About Singular Genomics

Singular Genomics is at the forefront of genomics innovation, developing platforms like the G4® Sequencing Platform and the next-generation G4X™ Spatial Sequencer. The company is headquartered in La Jolla, California with a manufacturing facility in Sorrento Valley, operating in a diverse, collaborative, and creative environment.

Position Summary

As a Field Service Engineer, you will install, maintain, and repair Singular Genomics instruments at customer sites. The role demands detailed record keeping and strong collaboration with engineering teams.

  • Install and deinstall Singular Genomics instruments.
  • Perform service, repair, and preventive maintenance.
  • Maintain accurate logs and service spares inventory.
  • Collaborate with Systems Integration and Engineering teams.
  • Communicate issues effectively impacting schedule and quality.

Qualifications

The ideal candidate has an Associate’s degree or equivalent experience, minimum 5 years in field service, strong mechanical/electrical and analytical skills, computer literacy, and the ability to work in a lab environment. Experience with ticket management software and proficiency in MS Office and SalesForce.com are required. Linux experience and microscopy, NGS sequencing, or fluidic instrumentation experience are a plus.

Physical & Travel Requirements

The role requires the ability to lift at least 40 lbs, stand for long periods, and travel up to 50% of the time.

Compensation & Benefits

The estimated base salary range is $80,700 - $97,200. Employees may also be eligible for bonus programs and equity awards as part of the overall compensation package.

Equal Opportunity

Singular Genomics is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities; contact accommodationsrequest@singulargenomics.com for assistance.

Key Skills/Competency

Field Service Engineer, installation, preventive maintenance, repair, troubleshooting, instrumentation, documentation, collaboration, lab skills, customer service

How to Get Hired at Singular Genomics

🎯 Tips for Getting Hired

  • Research Singular Genomics: Review company mission and recent innovations.
  • Tailor your resume: Highlight field service and instrumentation skills.
  • Prepare technical examples: Detail installation and maintenance projects.
  • Practice communication: Be ready for scenario-based interviews.

📝 Interview Preparation Advice

Technical Preparation

Review installation protocols and schematics.
Study equipment maintenance manuals thoroughly.
Practice troubleshooting hardware issues effectively.
Update skills in MS Office and SalesForce.com.

Behavioral Questions

Explain handling stressful work conditions.
Describe collaboration with technical teams.
Share a time of independent problem-solving.
Discuss customer service under challenging situations.

Frequently Asked Questions