Product Development Analyst (Web and Mobile)
Singapore Airlines · Singapore, Singapore
- On site
- Volunteer
- SGD 75,000 / year
- Singapore, Singapore
Job highlights
- Drive AI-enhanced ecommerce experiences on web/mobile.
- Collaborate with cross-functional teams using Agile.
- Develop product roadmaps and prioritize features.
- Monitor KPIs and leverage data for decisions.
- Ensure compliance with security and accessibility.
About the role
Product Development Analyst (Web and Mobile) - Singapore Airlines
You will support the product strategy and execution for Singapore Airlines' ecommerce platforms, driving AI-enhanced experiences and customer journeys. This role involves collaborating cross-functionally with technology, marketing, analytics, and vendors using Agile methodologies.
Key Responsibilities Include
- Support ecommerce product roadmap development and feature prioritization based on business impact and customer insights
- Collaborate with cross-functional teams (engineering, design, analytics, vendors) to deliver product solutions
- Contribute to AI-enhanced features (personalization, agentic commerce, intelligent search)
- Work with UI/UX on user research, competitive analysis, and usability testing
- Write and groom user stories, managing UAT and production releases
- Monitor KPIs and leverage analytics/experimentation platforms for data-driven decisions
- Design use cases for new features/initiatives supporting revenue growth and user engagement
- Ensure compliance with data protection laws (PDPA, GDPR), payment security standards (PCI-DSS), and website accessibility standards (WCAG 2.1 AA)
- Monitor web/app performance and customer feedback; coordinate issue resolution
- Support stakeholder engagement, vendor coordination, and secure integrations with booking/loyalty/payment systems
Requirements
Essential:
- A degree in any discipline
- Exposure to or interest in AI or machine learning, Large Language Models (LLM)-powered products, or NLP (academic/internship/professional experience welcomed)
- Understanding of ecommerce trends and digital product development
- Familiarity with Agile/Scrum; PSPO certification a plus
- Strong communication, interpersonal, planning, and organizational skills
- Self-driven, meticulous, and eager to learn
Preferred:
- At least 2 years experience in ecommerce, digital product management, or AI/ML product roles
- Experience or interest in genAI, chatbots, or AI-powered customer experiences
- Familiarity with API basics and web/app integration concepts
- Experience with A/B testing, experimentation frameworks, and continuous optimization
- Exposure to analytics tools (GA4, Splunk)
- Interest in SEO/AEO optimization, structured data, accessibility
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
Key skills/competency
- Product Development
- E-commerce
- Agile Methodologies
- AI/ML
- User Stories
- KPI Monitoring
- Data Analysis
- Stakeholder Management
- UX/UI
- Web and Mobile Platforms
Skills & topics
- Product Development Analyst
- E-commerce
- AI
- Machine Learning
- LLM
- NLP
- Agile
- Scrum
- Product Management
- Digital Product
- Web
- Mobile
- Singapore Airlines
How to get hired
- Tailor your resume: Highlight AI/ML exposure, e-commerce, and Agile experience. Quantify achievements.
- Showcase your skills: Emphasize communication, planning, and self-driven learning in your application.
- Prepare for interviews: Be ready to discuss product strategy, AI use cases, and data-driven decisions.
- Demonstrate passion: Express your interest in AI and digital product development for Singapore Airlines.
Technical preparation
Study AI/ML concepts and LLM applications.,Familiarize with e-commerce trends and analytics.,Understand Agile/Scrum principles and user stories.,Review API basics and web/app integration.
Behavioral questions
Describe a time you prioritized product features.,How do you collaborate with diverse teams?,How do you ensure data privacy and security?,How do you use data for product decisions?
Frequently asked questions
- What are the key AI/ML skills required for the Product Development Analyst role at Singapore Airlines?
- The Product Development Analyst role at Singapore Airlines requires exposure to or interest in AI/ML, LLM-powered products, or NLP. Experience with genAI, chatbots, or AI-powered customer experiences is preferred. Demonstrating understanding of these areas will strengthen your application.
- How important is Agile/Scrum experience for this position?
- Familiarity with Agile/Scrum methodologies is essential for the Product Development Analyst role at Singapore Airlines. While a PSPO certification is a plus, a solid understanding of Agile principles and experience working within an Agile framework is highly valued.
- What kind of product development experience is preferred for this role?
- Preferred experience for the Product Development Analyst at Singapore Airlines includes at least two years in e-commerce, digital product management, or AI/ML product roles. Experience with A/B testing, experimentation, and analytics tools is also beneficial.
- Does Singapore Airlines require specific technical skills for the Product Development Analyst position?
- While a degree in any discipline is accepted, Singapore Airlines prefers candidates with an understanding of e-commerce trends, digital product development, and familiarity with Agile/Scrum. Preferred technical skills include API basics and exposure to analytics tools like GA4 and Splunk.
- What are the compliance requirements for this role at Singapore Airlines?
- The Product Development Analyst must ensure compliance with data protection laws (PDPA, GDPR), payment security standards (PCI-DSS), and website accessibility standards (WCAG 2.1 AA). Familiarity with these regulations is important.
- How can I highlight my suitability for the Product Development Analyst role at Singapore Airlines?
- To highlight your suitability, emphasize your understanding of e-commerce trends, any exposure to AI/ML technologies, and your experience with Agile methodologies. Showcase your communication, organizational skills, and self-driven nature.