Program Manager Learner Success
@ Simplilearn

Hybrid
$50,000
Hybrid
Full Time
Posted 9 hours ago

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XXXXXXXXX XXXXXXXXX XXXXXXX****** @simplilearn.com
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Job Details

About Simplilearn

Simplilearn is the world’s #1 online Bootcamp provider offering rigorous, hands-on training in emerging technologies in partnership with top universities and corporations. Over two million professionals and 2000 corporate training organizations in 150 countries benefit from our award-winning programs.

Partnership & Shift Details

Simplilearn has partnered with Fullstack Academy to expand its presence in the US and internationally. This position follows the US Shift (EST).

Position Overview

The Program Manager Learner Success is a dynamic role focused on ensuring learner success through onboarding, support, progress tracking, and community building.

Job Responsibilities

  • Onboarding and Orientation: Facilitate smooth onboarding and orientation sessions.
  • Support and Guidance: Provide ongoing support via live meetings and tutorials.
  • Progress Tracking: Monitor learner progress and deliver personalized recommendations.
  • Feedback Collection & Performance Analysis: Gather feedback and analyze data to optimize strategies.
  • Live Class Support & Community Building: Host live classes and foster networking opportunities.
  • Continuous Learning & Career Support: Stay updated with EdTech trends and assist career services.

Desired Skills & Experience

  • 0.6-1 year experience in a customer-facing role.
  • Familiarity with Salesforce, Tableau, and Google Sheets.
  • Excellent verbal and written communication skills.
  • Experience in e-learning is advantageous.
  • Availability for Saturday mornings (6 AM EST) and some weekday evenings (2 PM-10 PM EST).
  • Experience or knowledge in Cybersecurity and Artificial Intelligence is a plus.

Compensation

OTE $50,000 per year plus benefits.

Key skills/competency

Onboarding, Support, Tracking, Feedback, Analysis, Live Support, Community, EdTech, Communication, Salesforce

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How to Get Hired at Simplilearn

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your resume highlighting customer service and tech tools.
  • Highlight Experience: Emphasize onboarding and support roles.
  • Research Simplilearn: Understand the company’s EdTech approach.
  • Prepare for Shifts: Be ready for early morning and evening schedules.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce basics and data reporting.
Practice using Tableau for performance tracking.
Familiarize with Google Sheets functions.
Study tools for online platform troubleshooting.

Behavioral Questions

Describe a challenging onboarding experience.
Explain your approach to customer communication.
Share a time you improved learner outcomes.
Discuss teamwork in high-pressure support scenarios.

Frequently Asked Questions