7 days ago
Simplero Support Specialist
Simplero
Hybrid
Part Time
DKK 400,000
Hybrid
Job Overview
Job TitleSimplero Support Specialist
Job TypePart Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered SalaryDKK 400,000
LocationHybrid
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Job Description
Simplero Support Specialist
At Simplero, we don't just work with software; we help our customers use the system safely and effectively. The support role is about understanding customer needs, solving technical challenges, and guiding them clearly and kindly.
You will be an important part of ensuring a good user experience and helping customers move forward when something is problematic – both technically and practically.
Responsibilities
- Respond to support inquiries via tickets
- Troubleshoot technical problems and explain solutions simply
- Record short screen videos when needed
- Help customers with setting up pages, email, and automations
- Participate in 1:1 support when relevant
- Share feedback with the product team and contribute to documentation
- Ensure a helpful and professional dialogue – even in stressful situations
Qualifications
- Can work independently and take responsibility for own tasks
- Patient, empathetic, and motivated to help customers
- Comfortable with live 1:1 support – even while still learning
- Understanding of online business (landing pages, automations, email lists, etc.)
- Technically curious and quick to learn new systems
- Troubleshooting skills and a desire for problem-solving
- Fluent Danish and English (written and spoken)
- Willingness to learn continuously
Key skills/competency
- Customer Support
- Technical Troubleshooting
- Client Communication
- Problem Solving
- Product Feedback
- Documentation
- Online Business Platforms
- Email Marketing
- Automation Tools
- User Guidance
How to Get Hired at Simplero
- Research Simplero's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight customer support, technical troubleshooting, and online business platform experience for Simplero.
- Show language proficiency: Emphasize fluent Danish and English skills, both written and oral, crucial for this role.
- Prepare for technical questions: Be ready to discuss troubleshooting methodologies and your ability to quickly learn new systems.
- Demonstrate empathy: Practice articulating how you handle difficult customer situations with patience, clarity, and a helpful attitude.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary responsibilities of a Simplero Support Specialist?
02What technical skills are essential for the Simplero Support Specialist role?
03How important are language skills for this Simplero position?
04Does Simplero offer 1:1 live support for customers, and will I be involved?
05What kind of problem-solving approach does Simplero look for in a Support Specialist?
06What is the work environment like for a Simplero Support Specialist regarding autonomy?
07How does Simplero ensure continuous learning and development for its Support Specialists?
08How can I demonstrate my understanding of online business to Simplero?
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