
IT PC Logistics Junior Assistant
Silvus Technologies · Bengaluru, Karnataka, India
- On site
- Full-time
- ₹600,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Process IT hardware requests globally.
- Manage PC inventory and logistics.
- Coordinate international shipping and procurement.
- Maintain asset records in ServiceNow.
- Ensure positive customer service experience.
About the role
About Motorola Solutions
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.
Job Description
This role is part of a team of specialists responsible for the efficient and timely processing of all end-user PC requests across the company's global locations. This role is the critical link between user hardware needs and the physical procurement of IT assets, ensuring that all employees, regardless of location, receive the necessary equipment to perform their roles effectively.
Scope of Responsibilities / Expectations
Request Management
- Monitor, review, and process incoming IT hardware requests (new PCs, replacements, upgrades) submitted through the company's ticketing system.
- Validate request details, required specifications, and user authorization according to established global policies.
- Track all customer communication and users' requests in ServiceNow.
- Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed requests.
Asset Allocation & Logistics
- Determine the most efficient fulfillment method for each request.
- Stockroom Fulfillment: Manage and allocate existing PC assets from stockroom inventory, coordinating with local IT teams or logistics partners for shipping and delivery.
- Procurement Processing: For assets not in stock, generate and submit Purchase Orders / Requests, ensuring accurate specifications and vendor requirements are documented.
- Track and manage the end-to-end lifecycle of the request, from submission to delivery and final inventory update.
Global Coordination
- Serve as the logistics point of contact for IT hardware requests for users in all countries where the company operates.
- Navigate and manage the complexities of international shipping, customs documentation, and local procurement processes to minimize delays.
- Collaborate closely with IT support teams, procurement, and finance departments globally.
- Coordinate with vendors to request quotes when necessary and follow up on Purchase orders and delivery to resolve issues and avoid delivery delays.
Inventory & Asset Management
- Maintain accurate and real-time records of all assigned and ordered IT assets within the Servicenow Asset Management Database.
- Assist in periodic auditing and reconciliation of hardware inventory across global stock locations.
- The individual must present a positive customer service experience for fellow employees.
- Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management, general policies, and procedures.
- Prioritize critical issues and escalate issue(s) following defined processes.
- Participate in process improvement activities and testing efforts of new and updated workflows.
- Develop, maintain, and continually refine ServiceNow reports, metrics, and dashboards to provide actionable insights into IT asset provisioning performance and identify areas for process improvement.
- Expand knowledge and learn new systems and procedures.
- Able to work independently with minimal supervision.
Basic Requirements
- Required: 2+ years of experience in IT Asset Management, Logistics, Procurement, or a related field, preferably within a large, multinational organization including demonstrated success in supporting and resolving end-user requests.
- Experience working with IT Service Management (ITSM) tools (e.g., ServiceNow) and Asset Management Systems.
- Excellent verbal and written communication skills with the ability to interact professionally with users and partners across diverse cultural backgrounds.
- Fluent communication skills in English.
- Work an altered shift such as 2:30 - 11:30 IST.
Preferred
- Experience with global purchasing and procurement processes, including international shipping and vendor coordination.
- Experience managing complex, time-sensitive logistics.
- Foundational understanding of standard PC hardware components, configurations, and operating systems (Windows and macOS).
- Fluency in additional major global business languages (e.g., Spanish, Mandarin, etc.).
- Able to read and understand procedural documentation.
- Strong analytical and problem-solving skills.
- ServiceNow experience.
Key skills/competency
- IT Asset Management
- Logistics
- Procurement
- ServiceNow
- ITSM
- Inventory Management
- Global Coordination
- PC Hardware
- Customer Service
- Process Improvement
Skills & topics
- IT Asset Management
- Logistics
- Procurement
- ServiceNow
- ITSM
- Inventory Management
- Global Coordination
- PC Hardware
- Customer Service
- Process Improvement
- Windows
- macOS
- Purchasing
- Shipping
- Support
How to get hired
- Tailor your resume: Highlight your 2+ years of IT Asset Management, Logistics, or Procurement experience, emphasizing your work with ITSM tools like ServiceNow and your success in resolving end-user requests.
- Showcase global experience: Emphasize any experience with international shipping, customs documentation, or managing global procurement processes.
- Demonstrate problem-solving: Provide examples of how you’ve managed complex, time-sensitive logistics or improved IT asset provisioning processes.
- Prepare for behavioral questions: Be ready to discuss your customer service approach, ability to work independently, and how you handle prioritizing critical issues.
- Highlight language skills: If applicable, mention fluency in additional major global business languages.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the IT PC Logistics Junior Assistant role at Motorola Solutions?
- The IT PC Logistics Junior Assistant role is based in India and requires working an altered shift from 2:30 AM to 11:30 AM IST. While the description doesn't explicitly state remote, hybrid, or on-site, the shift timing suggests a potentially remote or flexible arrangement within that specific time zone, focusing on global support.
- What are the primary responsibilities of the IT PC Logistics Junior Assistant at Motorola Solutions?
- The primary responsibilities include processing IT hardware requests, managing PC inventory and logistics, coordinating global procurement and shipping, maintaining asset records in ServiceNow, and ensuring a positive customer service experience for end-users across global locations.
- What technical skills are essential for the IT PC Logistics Junior Assistant position?
- Essential technical skills include experience with IT Service Management (ITSM) tools like ServiceNow, Asset Management Systems, and a foundational understanding of standard PC hardware, configurations, and operating systems (Windows and macOS).
- Does Motorola Solutions offer opportunities for career growth with this IT PC Logistics Junior Assistant role?
- Yes, the role emphasizes continuous learning of new systems and procedures, participation in process improvement activities, and developing ServiceNow reports and dashboards. This suggests a supportive environment for professional development within IT asset management and logistics.
- What is the required experience for the IT PC Logistics Junior Assistant at Motorola Solutions?
- The role requires a minimum of 2 years of experience in IT Asset Management, Logistics, Procurement, or a related field, preferably within a large, multinational organization. Experience with ITSM tools like ServiceNow is also crucial.
- How does Motorola Solutions support a global user base with this IT PC Logistics Junior Assistant role?
- The IT PC Logistics Junior Assistant acts as a central point of contact for IT hardware requests worldwide, managing the complexities of international shipping, customs, and local procurement processes to ensure all employees receive necessary equipment efficiently.