Account Manager - Existing Customers

About Silverfort

Silverfort is dedicated to securing identities everywhere – for humans, machines, and AI agents, both on-premises and in the cloud. Our proprietary technology secures identities and access at runtime in unprecedented ways. With a comprehensive identity security platform trusted by over 1,000 customers, including many Fortune 100 companies, Silverfort is uniquely positioned to lead the rapidly expanding identity security market.

Joining Silverfort means becoming part of an agile team that fosters innovation and collaboration. We are committed to supporting our customers and each other, as we collectively redefine the future of identity security.

Role Overview

As an Account Manager - Existing Customers, you will manage and expand a portfolio of commercial and enterprise accounts in the US. You will be responsible for defining the overall account strategy and managing customer relationships, focusing on driving renewals, upsells, and cross-sells of Silverfort modules. This includes Privileged Access Security (PAS), Cloud NHI (Non-Human Identities), AI agent security, and other platform capabilities. You will collaborate closely with Customer Success, Sales Engineering, and Channel teams to ensure customers achieve their business outcomes.

Responsibilities

• Own the post-sale relationship for a defined book of commercial and enterprise customers in the US.
• Build and execute account plans that align Silverfort’s roadmap (PAS, Cloud NHI, AI agent security, ISPM, etc.) with each customer’s identity security strategy.
• Establish multi-threaded executive relationships and lead regular Quarterly Business Reviews (QBRs) to align roadmap, value realization, and expansion strategy.
• Drive strategic expansion across PAS, Cloud NHI, AI, and broader platform capabilities through targeted account planning, technical collaboration, and commercial ownership.
• Partner closely with Customer Success to drive retention, adoption, and module expansion, proactively managing renewal risk and identifying growth opportunities.
• Escalate and coordinate resolution of blockers with Support, Product, and CS to protect renewals and expansion plans.
• Provide structured field feedback on customer needs, competitive landscape, and packaging/pricing for PAS, Cloud NHI, AI, and related modules.
• Maintain accurate forecasting and pipeline hygiene while leveraging standardized expansion playbooks and contributing field feedback to refine Go-to-Market strategy.

Requirements

• 5+ years of B2B SaaS account management, customer growth, or hybrid AM/AE experience, preferably within cybersecurity or identity security.
• Direct experience owning renewals and multi-product expansion with ARR targets, including pricing and commercial negotiations.
• Strong familiarity with at least one of the following domains (more than one is a plus): Identity & Access Management (IAM) / Identity Security, Privileged Access Management (PAM) / privileged account security, EDR/XDR, SIEM, or adjacent security tooling, Cloud identity / non-human identities / service accounts / machine identities.
• Demonstrated success managing commercial and enterprise accounts, executing strategic account plans, and navigating complex, multi-threaded organizations.
• Strong executive presence with the ability to lead C-level conversations and translate technical identity/security concepts into business value.
• Comfortable working cross-functionally with Sales, Customer Success, Sales Engineering, Product, and Partners.
• US-based (PST preferred), with the ability to travel within the US to key customers and internal meetings as needed.

Key skills/competency

• Account Management
• Customer Relationship Management
• SaaS Sales
• Cybersecurity Sales
• Identity & Access Management (IAM)
• Privileged Access Management (PAM)
• Renewals & Upsells
• Strategic Account Planning
• Executive Engagement
• Go-to-Market Strategy