Customer Quality Engineer

@ Sika AG

About Sika

With over 100 years of experience, Sika is a global leader in innovation and sustainability in construction, transportation, marine, automotive, and renewable energy industries. Operating in 102 countries with more than 400 factories, Sika drives the transformation toward environmental compatibility and generated CHF 11.76 billion in sales in 2024.

Job Description: Customer Quality Engineer

Sika is seeking an experienced Quality Engineer for the Automotive and Industry team based in Grandview. The role is key in ensuring Injection Mold production efficiency through process design, development, and direct production support.

Key Responsibilities

• Serve as a customer representative addressing product issues and requests.
• Lead resolution of customer issues using tools such as 8Ds, 5Ps, DWDP, and 5-Whys.
• Maintain daily quality metrics (PPM, cost data) at both customer and plant levels.
• Fulfill all new parts submission (PPAP) requirements and provide on-site problem resolution.
• Coordinate quarantine, containment actions, and Advanced Product Quality Planning (APQP) for new launches.
• Champion continuous improvement efforts, drive efficiency improvements, and lead projects to decrease scrap.

Qualifications

• Bachelor’s degree in a related discipline preferred.
• Minimum of 5 years quality assurance or related industry experience.
• Solid knowledge of quality principles, audit protocols, inspection procedures, and PPAP.
• Automotive experience is a plus along with strong analytical and communication skills.

Perks & Benefits

The role offers competitive benefits including 401k with company match, bonuses, comprehensive medical/dental/vision, paid leave, life and disability insurance, wellness reimbursements, education assistance, professional development, and more.

Key Skills/Competency

Customer Quality Engineer, quality assurance, PPAP, APQP, continuous improvement, 8Ds, problem solving, manufacturing, process design, customer satisfaction