Technical Support Specialist
@ Signal Messenger

Hybrid
$93,600
Hybrid
Full Time
Posted 23 days ago

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @signal.org
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Job Details

Overview

Signal Messenger is hiring a Technical Support Specialist to help make private communication accessible to millions of users worldwide through our mobile and desktop apps. You will be responsible for delivering accurate and timely support while upholding the highest standard of user privacy.

Responsibilities

  • Communicate diplomatically with users across multiple channels.
  • Analyze and research reported issues to set priorities.
  • Convert qualitative feedback into actionable insights for product improvements.
  • Maintain our knowledge base with up-to-date information.
  • Collaborate with engineering teams to troubleshoot and resolve errors.

About You

You have 5+ years of experience in technical support, possess strong problem-solving skills and are comfortable with Android, iOS, Mac, Windows, and Linux platforms. You thrive when learning and solving challenges and have outstanding communication abilities with a strong customer empathy.

What We Offer

  • Fully distributed work environment within the US.
  • A mission-driven nonprofit focused on privacy.
  • Competitive hourly pay with opportunity to convert to full time.
  • Benefits including health insurance and 401(k) plan.
  • A culture that values trust, transparency, and diversity.

Key skills/competency

  • Technical Support
  • Customer Service
  • Troubleshooting
  • Issue Analysis
  • Knowledge Base
  • Communication
  • Collaboration
  • User Empathy
  • Multi-platform
  • Privacy
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How to Get Hired at Signal Messenger

🎯 Tips for Getting Hired

  • Research Signal Messenger's culture: Understand their privacy-driven mission and remote model.
  • Customize your resume: Highlight technical support and multi-platform expertise.
  • Prepare practical examples: Include troubleshooting and customer empathy stories.
  • Practice clear communication: Ensure you explain complex issues simply.

📝 Interview Preparation Advice

Technical Preparation

Review multi-platform troubleshooting techniques.
Practice detailed error reporting methods.
Understand knowledge base maintenance processes.
Study common support case resolutions.

Behavioral Questions

Describe a time you solved complex issues.
Explain your process handling customer complaints.
Discuss how you prioritize multiple tasks.
Share examples of clear team communication.

Frequently Asked Questions