Operations Specialist

About Sifted

Sifted is a team of intelligent, creative, and collaborative people leveraging Logistics Intelligence to solve complex problems for shippers. Our software gives shippers the clarity and control they need to make decisions, optimize their operations and save money. We're changing the way parcel supply chain management is done. And this is just the beginning.

We’re driving a transformative shift in the logistics industry, redefining what’s possible for our clients — and AI is at the core of that evolution.

AI at Sifted

At Sifted, we don’t just use AI — we depend on it. Our proprietary SiftedAI platform delivers predictive intelligence and automation that enable businesses to make smarter, faster, and more confident decisions. Internally, every employee is expected to leverage AI to optimize how they think, create, and deliver. We believe mastering AI is fundamental to our speed, excellence, and competitive edge.

Why Join Sifted?

Be part of a company that created a category and is continuously building. If you get excited about defining market verticals and making an impact, Sifted is the place for you. Join us and be part of something extraordinary.

The Role: Operations Specialist

The Operations Specialist plays a key role in ensuring accurate and timely processing of freight and parcel claims across multiple carriers and clients. This position demands a blend of analytical precision, process discipline, and collaborative teamwork — alongside an eagerness to innovate and embrace technology in solving logistics challenges.

You’ll work closely with operations, customer success, and data teams to resolve shipment loss or damage claims, identify root causes, and support continuous improvement initiatives.

Key Responsibilities

• Review and process parcel and freight claims for loss, damage, or delay according to company policies and carrier terms.
• Communicate with carriers, clients, and internal teams to keep claims moving smoothly.
• Check shipping documents (like bills of lading, proof of delivery, and carrier notes) to determine who’s responsible and determine liability and settlement.
• Enter and update claim information accurately in the tracking system, making sure everything is complete and audit-ready.
• Leverage ChatGPT and AI-based tools to assist in claim documentation, report drafting, and root-cause analysis.
• Use Microsoft Excel (pivot tables, formulas, dashboards, macros) to monitor claims KPIs such as resolution time, claim frequency, and cost per claim.
• Collaborate cross-functionally to identify claim trends and share insights that lead to operational improvements and preventative measures.
• Actively participate in team meetings, project discussions, and innovation sessions focused on process automation and continuous improvement.

Desired Skills & Experience

• Proficiency in Microsoft Excel (data entry, formulas, pivot tables, managing large datasets, building dashboards).
• Strong attention to detail and accuracy in handling transactional tasks under time-sensitive deadlines.
• Exceptional written, verbal, and interpersonal communication skills.
• Demonstrated team collaboration skills — able to partner across departments and with external stakeholders.
• Curious and proactive approach to problem-solving; eager to learn and implement new tools and methods.
• Enthusiasm for emerging technologies and AI-driven innovation in logistics operations.
• Strong organizational and multitasking ability with a solutions-focused mindset.
• High school diploma or GED required; postsecondary education in Logistics, Supply Chain, or Business preferred.
• Demonstrated ability and willingness to embrace AI as a core tool for problem-solving and innovation.

Key skills/competency

• Claims processing
• Logistics operations
• Microsoft Excel
• AI tools utilization
• Data analysis
• Cross-functional collaboration
• Process improvement
• Attention to detail
• Problem-solving
• Communication skills