Trainee - Marcom, Sales and Delivery Services
Siemens · Bengaluru, Karnataka, India
- On site
- Full-time
- $60,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Process customer orders and manage logistics.
- Collaborate with international teams and suppliers.
- Optimize customer service processes for US market.
- Requires degree and 1-2 years of experience.
- Opportunity to grow within a global company.
About the role
About Siemens Global Business Services
Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With over 20 years of experience, Siemens GBS integrates, digitalizes, and optimizes business processes with a portfolio covering end-to-end business needs.
Make a Difference as an Order Management Executive
We are looking for an Order Management Executive to join our International Order Management/Logistics Center, supporting our B2B model. You will be primarily responsible for customer order processing (products and systems), logistics activities, and contributing to a customer service model for the United States.
Your Responsibilities:
- Process customer and salesman input orders in the system.
- Organize deliveries and material flow in compliance with regulations.
- Collaborate with suppliers, shipping companies, and customs agencies.
- Monitor delivery timetables and oversee article flow and stock levels.
- Control document circulation, verify correctness, and monitor shipping documents.
- Actively propose process optimizations and cooperate with internal departments globally.
- Act as a Siemens representative when communicating with customers.
Your Success is Grounded In:
- University degree.
- 1-2 years of experience in order processing, logistics, or customer service (preferably in the technical sector, SSC/BPO).
- Knowledge of ERP software (preferably SAP) or educational background in logistics.
- Ability to work in a team, with good communication and customer service skills.
- Open-mindedness and a constructive attitude towards tasks.
- Willingness to work extended hours during month-end/quarter-end close.
Join Us and Be Yourself!
Siemens values your unique identity and perspective, committed to equitable opportunities and a diverse workplace. Come bring your authentic self and create a better tomorrow.
Protecting the environment, conserving resources, and fostering the health and performance of our people are core commitments at Siemens. These are integral to our Business Conduct Guidelines and corporate strategy.
Key skills/competency
- Order Processing
- Logistics
- Customer Service
- ERP Software
- SAP
- Teamwork
- Communication Skills
- Process Optimization
- Document Control
- Supply Chain Management
Skills & topics
- Order Management
- Logistics
- Customer Service
- Order Processing
- Supply Chain
- ERP
- SAP
- International Business
- B2B Sales Support
- Executive Assistant
How to get hired
- Tailor your resume: Highlight order processing, logistics, and customer service experience relevant to Siemens GBS.
- Showcase ERP skills: Emphasize your proficiency with SAP or other ERP systems in your application.
- Demonstrate teamwork: Provide examples of your collaborative abilities and strong communication skills.
- Research Siemens GBS: Understand their digital solutions and customer-oriented business services.
- Prepare for interviews: Be ready to discuss your constructive attitude and willingness to work extended hours.
Technical preparation
Master SAP or other ERP order processing.,Understand logistics and supply chain flows.,Practice data entry accuracy and speed.,Familiarize with customs and shipping regulations.
Behavioral questions
Describe a time you optimized a process.,How do you handle demanding customers?,Share an experience working in a global team.,How do you manage urgent tasks and deadlines?
Frequently asked questions
- What is the primary responsibility of an Order Management Executive at Siemens GBS?
- The primary responsibility is processing customer orders for products and systems, managing logistics, and contributing to a customer service model for the United States.
- What educational background is required for the Order Management Executive role at Siemens?
- A university degree is required. Experience or an educational background in logistics is also beneficial.
- What ERP software knowledge is preferred for this position at Siemens?
- Knowledge of ERP software is preferred, with a specific emphasis on SAP if possible.
- Will this Order Management Executive role require working overtime at Siemens?
- Yes, candidates should be willing to work extended hours on weekdays and weekends, particularly during month-end and quarter-end close periods.
- What kind of experience is beneficial for the Order Management Executive job at Siemens?
- Experience in order processing, logistics, or customer service, preferably gained in the technical sector or SSC/BPO environments, is beneficial.
- What are the key soft skills needed for this Siemens role?
- Key soft skills include the ability to work in a team, good communication and customer service skills, open-mindedness, and a constructive attitude.
- Does this Order Management Executive position involve international collaboration?
- Yes, the role involves close cooperation with various internal departments around the world and potentially travel to other locations.
- What is the reporting structure for the Order Management Executive at Siemens?
- The role is within Siemens Global Business Services (GBS) and part of the International Order Management/Logistics Center.