Enterprise Customer Success Manager DACH

About Mendix & Siemens

Mendix – the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.

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Role Overview

We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As an Enterprise Customer Success Manager DACH, you will join our rapidly growing company and become an integral part of an exceptional team redefining the way companies focus their digital transformation efforts in the DACH region.

What You'll Do

• Become a trusted advisor, building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals. The CSM will work closely with Account Executives and Presales to develop the designated accounts and implement mutually agreed account plans.
• Lead the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
• Become a Mendix platform-adoption expert so that you can astutely discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
• Apply your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
• Your focus will be on customer intimacy as you drive business value assessment and deliver business impact and innovation to customers by truly understanding their key business drivers.
• The CSM is a high-impact and high-visibility role responsible for ensuring the pervasive enterprise adoption of the platform and for closing enterprise contracts within an assigned set of accounts.

What You'll Bring

• 5+ years of experience in executive-level customer-facing roles such as customer success, sales account management, presales or consulting, working with large enterprises in DACH, within a high-growth technology environment.
• Proven success record in customer onboarding and driving additional revenue through customer expansion.
• An understanding of technology and an ability to distinctly explain technological and business concepts.
• Demonstrated effectiveness in multi-faceted digital transformation projects.
• A strong vision for digital transformation.
• Exceptional executive-level communication, presentation, and interpersonal skills in German and English.

Key skills/competency

• Customer Success
• Enterprise Accounts
• Digital Transformation
• Mendix Platform
• SaaS Solutions
• Account Management
• Revenue Expansion
• Relationship Building
• German Language
• English Language