Application Services Engineer

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are a leading technology company that transforms the everyday of billions of people. Combining the real and the digital worlds like no other, we help customers around the world to become more competitive, resilient, and sustainable. There has never been a more urgent need to create resilient and sustainable infrastructure. With smart infrastructure, we are shaping an ecosystem that connects the real world with the digital world. Making decisions based on data and analytics empowers our customers to make their energy systems and processes in buildings and industries more efficient and sustainable.

Application Services Engineer for Service Platform

Onboarding Support

• Define / standardize regional processes targeting onboarding regional users, tasks and activities into the Service (ISP) platform.
• Coordinate onboarding activities from initial planning to full onboarding of Countries.
• Act as the primary contact for onboarding-related queries and troubleshooting.
• Maintain and continuously improve onboarding documentation, templates, and workflows.
• Collaborate with regional teams and functional roles to ensure seamless integration of new functionalities.
• Support platform configuration and user access setup in alignment with role requirements.
• Facilitate onboarding sessions and provide guidance and training to onboarding users.

Additional Responsibilities

• Contribute to cross-functional projects involving onboarding.
• Support knowledge sharing and documentation across teams.
• Facilitate workshops for onboarding and use case sharing across regions.
• Assist in reporting and analytics related to onboarding.

Skills & Qualifications

• Process Optimization & Standardization: Proven ability to synthesize and standardize tasks for enhanced efficiency.
• Organizational & Coordination Excellence: Exceptional organizational and coordination skills.
• Domain Expertise: Experience in onboarding processes.
• System Proficiency: Solid understanding of service platforms.
• Communication & Stakeholder Management: Superior communication and stakeholder management expertise.
• Collaborative & Culturally Intelligent: Strong cross-functional and cross-regional collaboration skills, coupled with high cultural intelligence.
• Customer Service: Business and processes is a plus.
• Additional Asset: Data Science experience is a valuable advantage.

Key skills/competency

• Process Optimization
• Standardization
• Organizational Skills
• Coordination
• System Proficiency
• Stakeholder Management
• Cross-functional Collaboration
• Cultural Intelligence
• Customer Service
• Data Science