IT Support Specialist Project Coordinator

About Siemens EDA

Siemens EDA is the longest-standing Electronic Design Automation company globally, boasting over 30 years of accumulated finest technology in the business. Our software tools cover the full spectrum of semiconductor and electrical systems solutions, including integrated circuit design and verification, PCB design & manufacturing solutions, cable harness design tools, and embedded software.

The Opportunity: IT Support Specialist Project Coordinator

We are seeking a highly motivated and versatile IT Support Specialist Project Coordinator to join our dynamic Calibre Product Group. If you are a "jack of all trades" with a passion for technology, a knack for problem-solving, and a desire to support a world-class engineering team, this role is for you.

In this exciting role, you'll be the go-to technical resource for new and existing Calibre employees, ensuring they have the tools and support needed to excel. You'll wear many hats, from hands-on technical assistance to project coordination and documentation, making every day unique and impactful.

What You'll Be Doing

• Onboarding Champion: Be the friendly face that welcomes new Calibre team members! You'll manage the technical onboarding process, ensuring new hires have their laptops, accounts, and all necessary software configured and ready to go from day one.
• Technical Troubleshooting & Support: Provide comprehensive IT support for the Calibre team, troubleshooting hardware (laptops, peripherals) and some software issues, working with other IT organizations and assisting with various technical challenges to keep our engineers productive.
• Project Coordination: Assist with various IT-related projects, coordinating tasks, tracking progress, and ensuring timely completion. Experience with Scrum or other agile project management methodologies is a big plus!
• Atlassian Administrator & Documentarian:
  • Confluence Administrator: Maintain and update critical documentation within Confluence, ensuring information is accurate, accessible, and easy to understand for the Calibre team.
  • Jira Backlog Administrator: Support the Calibre team with Jira backlog management, helping to organize, prioritize, and track tasks and issues efficiently.
• Collaboration & Communication: Work closely with other IT teams, engineering groups, and stakeholders to ensure seamless support and efficient resolution of technical issues.

What You'll Bring

• Educational Background: A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Experience: A minimum of 2 years of relevant experience in IT support, system administration, or a similar technical role.
• Technical Acumen:
  • Proficiency in troubleshooting Windows and/or Linux operating systems.
  • Familiarity with common office productivity suites (e.g., Microsoft Office 365, basic scripting in Python a plus).
  • Basic understanding of networking concepts (TCP/IP, DNS, VPN).
• Atlassian Experience: Hands-on experience with Atlassian products, particularly Confluence (documentation, space administration) and Jira (issue tracking, backlog management).
• Project Management Skills: Demonstrated ability to manage multiple tasks, prioritize effectively, and contribute to project success. Experience with Scrum or other agile methodologies is highly desirable.
• Communication Skills: Excellent written and verbal communication skills are essential. You'll be explaining technical concepts to non-technical users, writing clear documentation, and collaborating with diverse teams.
• Customer Service Orientation: A friendly, patient, and helpful demeanor with a commitment to providing outstanding support to our internal customers.
• Adaptability: The ability to learn new technologies quickly and thrive in a fast-paced, evolving environment.

Why Siemens EDA?

At Siemens EDA, we're at the forefront of innovation, helping to shape the future of electronics. You'll be part of a collaborative and supportive team, working on cutting-edge technology, and making a tangible impact on the success of our Calibre product group. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

Ready to be the indispensable IT hero for our Calibre team? Apply today!

Why Us?

Working at Siemens Software means flexibility – choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday with Us.

Key skills/competency

• IT Support
• Project Coordination
• Technical Troubleshooting
• Atlassian (Jira, Confluence)
• Windows/Linux OS
• Networking Concepts
• Customer Service
• Agile Methodologies
• Documentation
• Onboarding Support