Job Overview
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Job Description
Company Description
ShyftOff is a leading platform that revolutionizes contact center operations by providing an Agentic Workforce Delivery Platform™ that seamlessly integrates with AI and W2 agents. The platform automates customer experience (CX) data management, including agent certification, scheduling, performance management, quality assurance, and payments. ShyftOff ensures that contact centers are efficiently staffed, optimized, and cost-controlled with full operational transparency. It offers businesses a scalable and flexible approach to managing their contact center operations for superior performance.
Role Description
This is a 100% remote, part-time contractor role for a Flexible Tech Support Representative. The role involves troubleshooting and hardware reboot support, working across multiple systems to support customers, and clearly documenting service tickets. The representative will address customer inquiries, guide them through processes, and track and report customer interactions in detail.
Qualifications
- Expertise in Tech Support, Customer Support, Customer Service, and ensuring high levels of Customer Satisfaction
- Experience with Awaken is a plus
- Strong Communication skills to effectively interact and engage with customers
- Proficiency in Troubleshooting and resolving technical support issues
- Ability to demonstrate patience and empathy while handling customer concerns
- Organizational skills for managing and documenting customer interactions efficiently
- Previous experience in a similar role or technical support is highly desirable
- High school diploma or equivalent required; additional education or certifications in customer service or technology-related fields are a plus
Key skills/competency
- Technical Support
- Customer Service
- Troubleshooting
- Hardware Reboot Support
- Service Ticket Management
- Customer Inquiry Resolution
- Documentation
- Communication Skills
- Patience & Empathy
- Organizational Skills
How to Get Hired at ShyftOff
- Research ShyftOff's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor, focusing on their innovative Agentic Workforce Delivery Platform.
- Tailor your resume: Highlight your expertise in tech support, customer service, troubleshooting, and remote work experience to align with ShyftOff's needs.
- Showcase communication prowess: Prepare to demonstrate clear, patient, and empathetic communication skills through interview scenarios and past examples.
- Emphasize problem-solving abilities: Be ready to discuss specific instances where you successfully resolved technical issues and managed complex customer inquiries.
- Demonstrate adaptability to systems: While Awaken is a plus, highlight your ability to quickly learn and navigate various technical systems and documentation tools.
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