ECommerce Operations Specialist

About Shutterfly

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

Role Summary

As an eCommerce Operations Specialist, you will play a critical role in shaping and delivering the Shutterfly brand experience across our website and mobile app. This is a highly executional, hands-on role focused on building, publishing, and maintaining site content through our Content Management Systems (CMS). You will own day-to-day content execution, ensuring experiences are accurate, timely, scalable, and aligned with merchandising, promotional, and customer experience strategies.

This position reports to the Manager of eCommerce Site Operations and partners closely with eCommerce Site Merchandising, Creative, Marketing, Product, and Engineering teams to translate business priorities into high-quality digital experiences. You’ll balance operational excellence with a strong attention to detail—driving flawless execution at scale while continuously identifying opportunities to improve workflows, performance, and content scalability.

Key Responsibilities

• Manage, publish, and maintain website and mobile app content using Optimizely CMS, ensuring accuracy, consistency, and brand standards across all experiences.
• Build and optimize landing pages and mobile app screens that support merchandising goals and enhance the customer journey.
• Execute promotional content—including banners, modules, and placements—across site pages in alignment with campaign, pricing, and merchandising strategies.
• Maintain and update global and category-level navigation to ensure a seamless, intuitive browsing experience.
• Support homepage and promotional page updates to reflect active campaigns, offers, and seasonal initiatives.
• Participate in quality assurance (QA) for site and app content, validating functionality, accuracy, and visual integrity prior to launch.
• Partner closely with the Site Operations team and cross-functional stakeholders—including Marketing, Pricing & Promotions, Creative, and eCommerce—to align on requirements, timelines, and execution plans.

What Makes You Successful

This role is perfect for someone who thrives in a fast-paced digital environment, enjoys collaborating across teams, and has a passion for delivering exceptional online experiences. Your success will be because you are/have:

• At least 3 years experience in online merchandising or managing eCommerce websites.
• Experience with large-scale content management systems (CMS).
• Detail-oriented as your work is highly visible.
• Ability to work as a team as well as independently.
• Possess an affinity for the customer and a desire to provide the best customer experience.

Helpful, But Not Required To Have

• Technical ability to develop and troubleshoot HTML and CSS code.
• Experience with Optimizely CMS.

About Shutterfly's Culture

Shutterfly's purpose is to help Share Life’s Joy. For over 20 years, Shutterfly has and will continue to empower customers to make the most out of life’s most memorable moments. We delight over 10 million customers, we process over 26 million orders yearly, and host over 40 billion photos. That is a lot of memories. Memories become stories we pass down through generations.

Where you work is as important as what you do. Shutterfly’s values guide us in how we Share Life’s Joy. We are warm, inclusive and collaborative, we grow through innovation, we debate important decisions, then fully commit are a few of our values. And, who you work with is important too. Shutterfly employees are talented, committed, collaborate and nice too! To learn more about us, go to Shutterfly Inc.

Diversity & Inclusion

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

Compensation & Benefits

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The budget for this role is $35-40/hour.

This is a contract role through the end of 2026.

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.

Key skills/competency

• Content Management Systems (CMS)
• eCommerce Operations
• Website Content Publishing
• Mobile App Management
• Merchandising Support
• Promotional Content Execution
• Quality Assurance (QA)
• HTML/CSS Troubleshooting
• Customer Experience (CX)
• Cross-functional Collaboration