Gift Processing and Data Entry Specialist

About Shriners Children's

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

Benefits and Perks

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Summary

The Gift Processing & Data Entry Specialist will be at the forefront of the office of Philanthropy’s gift processing and data flowing into Blackbaud CRM ecosystem. They will be responsible for entering biographical constituent (donor) data in Blackbaud CRM for all check and wire transfer donations received by all US locations. When donations are received via mail, they will be the first touch to correctly enter all donor information, including relationships, into BBCRM and PaperSave. They will also be responsible to discover research, merge duplicate records and follow all SOPs for each unique donation.

Data Entry Headquarters Donations

• Responsible for entering donor biographical data (name, address, phone, email, and creating relationships etc…) into the Blackbaud CRM database and PaperSave by following the policies and procedures laid out by the Shriners executive team.
• Donations can be in the form of cash, check and wire transfers. Donors could be individuals, businesses, foundations or trusts, each having their own set of data entry rules.
• Must know how to identify each type of donation by reading the information in the backup paperwork provided by the donor.
• Working with the Wells Fargo virtual lockbox PDF files and processing them through the PaperSave portal is part of the daily process.
• Gift Processing & Data Entry Specialists are responsible to enter all data for each transaction onto a spreadsheet to pass on to the Donors Services team, as well as spreadsheets to track their work for the day.
• Data integrity checks will be in place to ensure records are being entered correctly.
• They are also responsible for creating service tickets to request Revenue Update Batch, Reclass Donations, Solicit Codes Preferences, Check Refund Requests and any other needed Categories.
• Data integrity and attention to detail in this position are essential.

Data Entry Site Donations

• Includes all policies and procedures listed above (Data Entry Headquarters Donations) as well as the following required to work directly with location staff to understand donor intention for each donation received at the site.
• Communication with the site will be done via email, phone and/or Microsoft Teams.
• They must learn all appeals, attributes, constituencies and designations for each location, so proper credit is applied.
• The Gift Processor & Data Entry Specialist is responsible for building all tribute and tributee provided by the donor.
• On occasion, when a site is having staffing issues, the data entry specialist will handle tasks that a site’s staff usually handles.

Data Integrity Research

• Prior to adding a new record for a donor, the Gift Entry & Data Entry Specialist will be responsible to search the database to determine if the donor already exists.
• Will need to use Ekata Pro to determine if multiple donors with same name and different addresses are actually the same donor.
• When finding duplicate donor records, the data entry specialist will need to merge them into one record.
• Multiple data integrity checks have been built for the data entry team to examine and remediate.
• Checks include, but are not limited to households with more than two members, online obituary research, duplicate merge, multiple duplicate address clean up, Missing Title review and conversion of records from individual to organization and vice versa.
• Other data checks will be assigned, as needed, but the data management team and/or executive team.

Additional Responsibilities

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required Qualifications

• High School Diploma / GED
• Must be computer literate and highly proficient using the following software applications MS Office, Adobe, Internet search engines

Preferred Qualifications

• 2 years of data entry experience
• Knowledge of Blackbaud CRM
• Knowledge of PaperSave document management solution
• Knowledge of Wells Fargo virtual lockbox process
• Familiarity with Shriners donor relations process
• Familiarity with donor terms and the procedures of department

Key skills/competency

• Data Entry
• Blackbaud CRM
• Data Integrity
• Donor Relations
• Microsoft Office
• PaperSave
• Attention to Detail
• Problem Solving
• Communication
• Organizational Skills