Program Manager, Product Operations

@ Showpad

Position Overview

The Product and Engineering Operations team supports business improvements by enabling teams to act with speed, ease, and confidence. As a Program Manager in Product Operations at Showpad, you will influence key strategic initiatives with excellent project management and communication skills.

Key Responsibilities

Provide primary support to the Product organization by:

• Utilizing cross-functional data to identify trends and strategic actions.
• Advocating best practices and optimizing tools to ensure data integrity and efficiency.
• Establishing robust knowledge management systems for processes, policies, and decisions.
• Preparing regular reports to inform strategy and guide execution.
• Automating data correlation, analysis, and reporting whenever possible.
• Leading the evolution of the product planning framework from ideation to execution.
• Optimizing product release processes for smooth, high-quality market delivery.
• Identifying operational risks and implementing mitigation strategies.
• Building strong, cross-functional relationships across several departments.
• Driving continuous improvement in processes and practices; exploring AI tool optimizations.

Role Requirements

Must haves:

• Exceptional analytical and quantitative skills.
• Ability to absorb complex issues and think strategically.
• Highly organized with strong attention to detail and quality.
• Strong presentation and communication skills.
• Inclusive, clear, calm, and persuasive leadership style.
• Knowledge of software development.

Bonus points:

• SaaS industry experience.
• Financial literacy and business acumen.
• Expertise with Agile and Scrum development practices.
• Experience in fast-moving scale-ups.
• Familiarity with Jira, Confluence, Pendo, SalesForce and similar tools.

Company Highlights

Founded in 2011, Showpad is known for its leading Enablement Operating System (eOS®) that unites marketing and sales teams. The company partners with organizations of all sizes globally, driving revenue and delivering impactful content, training, and sales enablement solutions.

Showpad is dual-headquartered in Chicago, IL and Ghent, Belgium, and offers a diverse, inclusive work environment with competitive benefits including paid leave, professional development, and more.