Program Manager, Product Operations

@ Showpad

Position Overview

The Product and Engineering Operations team supports our business by improving product quality and velocity. As a Program Manager, Product Operations, you will leverage excellent project management and communication skills to influence strategic key initiatives, primarily supporting the Product organization.

Key Responsibilities

• Utilize cross-functional data to identify trends and strategic actions.
• Advocate best practices and optimize tools to address data integrity issues, drive efficiency, and encourage user adoption.
• Establish and maintain knowledge management systems to document processes, policies, and decisions.
• Prepare periodic reports (weekly, monthly, quarterly) to support strategy.
• Automate data correlation, analysis, and reporting wherever possible.
• Lead continuous improvement of the product planning framework for transparency and efficiency.
• Optimize product release processes ensuring smooth and high-quality market delivery.
• Identify operational risks and implement mitigation strategies during the product lifecycle.
• Develop strong relationships with cross-functional stakeholders to align on product strategy and shared goals.
• Drive change in product and engineering using process optimizations and AI tool integrations.

Role Requirements

Must haves:

• Exceptional analytical and quantitative skills.
• Ability to absorb complex issues and think strategically.
• Highly organized and detail-oriented with strong presentation and communication skills.
• Leadership and influencing skills across diverse international teams.
• Knowledge of software development.

Bonus points:

• SaaS software industry experience.
• Business acumen including financial literacy and planning.
• Expertise with Agile and Scrum practices.
• Experience in fast-moving scale-ups.
• Familiarity with Jira, Confluence, Pendo, Salesforce and similar tools.

Company Highlights

Founded in 2011, Showpad provides the leading Enablement Operating System (eOS) to unify marketing and sales teams and deliver revenue-driving experiences. With dual headquarters in Chicago, IL and Ghent, Belgium, and operations in over 50 countries, their diverse global workforce supports organizations such as Dow, GE Healthcare, Dupont, and Coca-Cola EuroPacific Partners.

Showpad champions inclusivity with benefits like paid parental leave, holiday benefits, volunteer time off, and development opportunities.

Key skills/competency

• project management
• communication
• data analysis
• strategic planning
• reporting
• automation
• Agile
• Scrum
• knowledge management
• stakeholder engagement