Cash Manager

Cash Manager

Join a locally owned and operated Shoppers Drug Mart store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

The Cash Manager manages the resources (human, physical, financial) of the Cash Department. This role interfaces with other store departments to ensure the achievement of store objectives and excels in customer service.

Duties & Responsibilities:

• Leads by example and ensures that cashier staff demonstrate our CORE Values.
• Interviews and recommends final candidates for hiring cashiers.
• Ensures cashiers comply with all Store Standards.
• Schedules cashier staff hours, days off, and vacations within established guidelines.
• Trains employees in job functions and provides ongoing coaching and instructions.
• Assists with completing performance reviews of cashier staff in conjunction with the FSM.

Customer Service:

• Ensures exceptional customer service is provided beyond expectation.
• Ensures employees present a proper image to the public in accordance with Uniform Policy.
• Ensures cashiers ask for PC Optimum Card during each transaction.
• Promotes all company initiatives of PC Optimum, fundraising with customers and employees.
• Is responsible for cash-focused promotions/offers.
• Ensures all cashiers are aware of weekly promotions and the scanning code of practice.
• Ensures lottery trays are to standard, locked, and follow legislative lottery policy.

Financial:

• Performs clerical/banking duties.
• Assists with all coin orders and resolves all discrepancies with cash and coin orders.
• Maintains the cash office/safe following Store Standards.
• Prints transaction exception reports weekly, identifying variances.
• Prints cash over/short reports weekly, identifying and investigating variances.
• Knowledge of charge accounts as applicable.

Loss Prevention:

• Ensures all loss prevention systems and procedures are performed according to Standards.
• Ensures procedures regarding parcel checks are adhered to.

Qualifications:

Planning, Judgement and Decision Making: Independent thinking and decision-making when dealing with issues related to customers' requests. Judgment & decisions would be made based on the ability to ask the right questions leading to the appropriate solutions. This position requires the ability to act upon tasks and goals outlined by management.

Experience:

• Supervisory and labor management experience.
• Experience with retail/grocery and cash handling.
• Superior interpersonal skills.
• Efficient time management ability.
• Financial analysis ability.
• Strong verbal and written communication skills.
• Effective organization and planning skills.
• Commitment to providing exceptional customer service.

Working Conditions:

Ability to work flexible shifts, which may include nights and weekends.

Each Shoppers Drug Mart store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Key skills/competency:

• Cash Management
• Supervisory Skills
• Customer Service
• Retail Operations
• Financial Acumen
• Loss Prevention
• Scheduling
• Employee Training
• Team Leadership
• Problem-Solving