Associate, Creator Support
ShopMy
Job Overview
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Job Description
Overview
Join ShopMy – Powering the Future of Digital Marketing. ShopMy revolutionizes digital marketing by connecting brands with top talent while helping creators monetize their influence. The company recently closed a $77m Series B funding round led by Bessemer, fueling its mission to redefine the creator economy.
About the Role
As an Associate, Creator Support, you will be part of the Product Support Team, playing a key role in helping creators unlock the full potential of the ShopMy platform. This entry-level role is perfect for someone eager to dive into the technical side of digital marketing while supporting customers and internal teams. The role operates during EST business hours.
Responsibilities
- Assist the Creator Support team with inbound support requests.
- Troubleshoot technical issues and escalate as needed.
- Document product issues, trends, and user feedback.
- Create support resources including FAQs and help guides.
- Collaborate with cross-functional teams to generate customer insights.
- Support ad-hoc projects for process improvement.
Your Qualifications
- Bachelor’s Degree or equivalent experience.
- 1–2 years in customer support, product operations, or similar roles.
- Strong written and verbal communication skills.
- Highly organized with attention to detail.
- Proficient with Google Suite, Microsoft Office, and Zoom.
- Eagerness to learn tools like Zendesk, Intercom, or Jira.
Bonus Points
- Experience in startup or high-growth SaaS environments.
- Familiarity with customer support tools (Zendesk, Intercom, Jira).
- Knowledge of the creator economy, affiliate marketing, or e-commerce.
- Ability to prioritize under tight deadlines.
- Experience using the ShopMy platform.
Compensation and Benefits
Salary range for this position is $70,000 - $80,000 USD base salary, with equity benefits and additional perks such as medical & dental coverage, flexible PTO, parental leave, monthly outing reimbursements, 401k, and company retreats.
Key skills/competency
- Customer Support
- Technical Troubleshooting
- Documentation
- Cross-functional Collaboration
- Problem Solving
- Product Operations
- Zendesk
- Creator Economy
- Digital Marketing
- Communication
How to Get Hired at ShopMy
- Customize your resume: Tailor experience to creator support responsibilities.
- Highlight technical skills: Emphasize experience with tools like Zendesk.
- Research ShopMy: Understand the company culture and mission.
- Prepare examples: Demonstrate problem-solving in technical support situations.
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