Workplace Technology Manager (Americas)
Shopify · NAMER
- Hybrid
- Full-time
- $120,000 / year
- NAMER
Job highlights
- Manage critical office infrastructure and collaboration systems.
- Lead a team providing on-site and remote technical support.
- Drive projects enhancing AV and network infrastructure.
- Collaborate with IT, Real Estate, and vendors.
- Automate workflows and troubleshoot network issues.
About the role
About The Role
Technical Services builds the Shopify that runs Shopify by designing, building, and operating the internal systems that connect and power the business. As a Manager of the Technical Services team, you'll be at the heart of architecting, implementing, and supporting the critical infrastructure that powers Shopify’s office spaces. Your role encompasses the full spectrum of our internal technology ecosystem - from maintaining reliable network infrastructure that connects our Shopify Spaces to troubleshooting AV systems that enable seamless collaboration.
Your day-to-day will be dynamic and ever-changing as you lead the team that provides technical infrastructure and support on-site, remotely and at events. You'll proactively prevent, detect, and respond to both network performance issues and AV system challenges while creating and maintaining documentation for the wide array of interconnected systems and software that power our internal operations. Beyond day-to-day support, you'll contribute to ongoing projects that build and enhance the integrated AV and network infrastructure in new Shopify spaces. We're looking for someone who's passionate about technology, has people leadership experience, and thrives in a collaborative environment where you'll power Shopify with solutions both commercially available and internally developed.
Check out how we delivered connectivity for 27,000+ devices at Shopify Summit
Key Responsibilities
- Proven people leadership - you build and set a high quality bar for your team.
- Ensure operational excellence of the systems and critical functions your team is responsible for.
- Partner closely with IT, Real Estate, and other stakeholder teams to align on priorities and roadmaps.
- Demonstrated vendor management experience. You should be a strong advocate for Shopify, and push them to align with what will help us succeed.
- Experience in supporting company-sponsored internal and external events of varying size
- Manage project deliverables and prioritize tasks across project phases.
- Standardize the in-office and virtual collaboration experience: define room standards, manage AV/Network lifecycle and monitoring/alerts.
- Monitor network health using advanced telemetry and create insightful dashboards.
- Support Shopify-sponsored internal and external events alongside your team
- Deploy, test, and maintain AV & network infrastructure both remotely and on-site.
- Automate workflows using tools like Ansible, NetBox, and Git/GitHub Actions.
- Tackle network issues with creative problem-solving and offer top-notch user support.
- Conduct performance analysis and quality control through rigorous testing.
- Stay at the technological frontier, continuously exploring new workplace technology advancements.
Qualifications
- Experience with tools like Google Workspace and Google Meet.
- Strong knowledge of video streaming technologies and signal flows.
- Knowledge of industry standards, manufacturers, and technologies used in office.
- Experience designing and operating enterprise-level networks.
- Mastery of networking protocols and services: IPv4/IPv6, TCP/UDP, OSPF, BGP, and VRFs.
- Skilled in network automation using Ansible and infrastructure-as-code with Terraform.
- Ability to produce high-quality technical documentation and collaborate across teams.
- Willingness to travel globally (20% of time).
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.
Key skills/competency
- Workplace Technology Management
- Network Infrastructure
- AV Systems Support
- People Leadership
- Vendor Management
- Project Management
- Network Automation
- Technical Documentation
- Event Support
- Enterprise Networking
Skills & topics
- Workplace Technology Manager
- Network Infrastructure
- AV Systems
- IT Management
- Technical Support
- Event Technology
- Network Automation
- Enterprise Networking
- Team Leadership
- Vendor Management
- Shopify
- Ansible
- Terraform
- Google Workspace
- Google Meet
- Network Protocols
- Collaboration Tools
- Office Technology
- IT Operations
- Remote Support
How to get hired
- Tailor your resume: Highlight your people leadership, network, and AV experience.
- Showcase collaboration: Emphasize partnerships with IT, Real Estate, and vendors.
- Demonstrate technical skills: Detail experience with network automation (Ansible, Terraform) and AV technologies.
- Understand Shopify's culture: Research their values and embrace their fast-paced environment.
- Prepare for interviews: Be ready to discuss project management and problem-solving approaches.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Workplace Technology Manager at Shopify?
- The Workplace Technology Manager at Shopify is responsible for designing, implementing, and supporting the critical infrastructure that powers office spaces, including network and AV systems. This involves leading a team, ensuring operational excellence, collaborating with stakeholders, managing vendors, supporting events, and driving projects to enhance integrated AV and network infrastructure.
- What technical skills are crucial for the Workplace Technology Manager role at Shopify?
- Crucial technical skills include experience with enterprise-level networks, networking protocols (IPv4/IPv6, TCP/UDP, OSPF, BGP, VRFs), network automation (Ansible, Terraform), video streaming technologies, and tools like Google Workspace and Google Meet. Proficiency in creating technical documentation is also essential.
- How does Shopify handle AI in its hiring process for the Workplace Technology Manager position?
- Shopify may utilize AI-enabled tools for screening, selecting, and assessing applications. However, all AI-generated outputs are thoroughly reviewed and validated by their recruitment team to ensure a fair and comprehensive evaluation.
- What is the expected travel for the Workplace Technology Manager role at Shopify?
- The role requires willingness to travel globally, with an estimated 20% of the time dedicated to travel. This is important for supporting international office spaces and events.
- What kind of environment can I expect at Shopify as a Workplace Technology Manager?
- Shopify is known for a fast-paced, dynamic, and sometimes ambiguous environment. Employees, or 'Shopifolk,' thrive on change and complexity, embracing challenges and comfortable with a high degree of autonomy and rapid growth.
- How important is people leadership experience for this Workplace Technology Manager role?
- People leadership experience is a key requirement. You will be expected to build and set a high-quality bar for your team, demonstrating proven ability in managing and developing technical staff.
- What are some of the key technologies used by the Technical Services team at Shopify?
- Key technologies mentioned include Google Workspace, Google Meet, Ansible, NetBox, Git/GitHub Actions, and Terraform. A strong understanding of networking protocols and AV systems is also vital.
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