Technical Account Manager, Enterprise

Technical Account Manager, Enterprise at Shopify

Join Shopify as a Technical Account Manager, Enterprise (TAM) and be the primary technical contact for our enterprise merchants on the East Coast. In this role, you'll simplify complex environments and take actionable steps to support these merchants, leveraging your extensive knowledge and customer-facing skills. Act as a critical bridge between Shopify and our enterprise merchants, driving product adoption and innovation. You'll work with some of the most influential companies worldwide, helping them harness the power of Shopify to transform their business.

Key Responsibilities:

• Provide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps.
• Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products.
• Lead discussions with senior merchant leadership on technical strategy and incident management.
• Deliver real-time support during high-stakes events and manage cross-functional project timelines.
• Own the technical relationship with strategic clients, advocating for merchant needs to influence the product roadmap.
• Design solutions and demonstrate the platform’s value to technical and non-technical clients.
• Anticipate merchant needs, transitioning from reactive to proactive service delivery.
• Manage on-site engagements, conduct technical health reviews, and support critical launches.

Qualifications:

• Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management.
• Proven track record working with commerce customers in D2C, Retail, or B2B.
• Solid understanding of technical strategy for commerce businesses.
• Strong communication and project management skills, adept at working with cross-functional teams.
• Ability to travel for customer on-site visits (15-25%).
• Technical proficiency in Grafana/Splunk queries, GitHub, SQL/BigQuery, web technologies (HTML, CSS), HTTP Protocol, DNS/Domains, SSL provisioning, RESTful APIs, GraphQL, and JSON/XML.
• Knowledge of Liquid and familiarity with development lifecycles and version control systems (git/Github).
• Experience with Bugsnag and Observe dashboards and understanding of Shopify platform for decision-making.

Ready to transform enterprise commerce with strategic technical leadership? Join the team that’s making commerce better for everyone.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Key skills/competency

• Account Management
• Solutions Engineering
• E-commerce Strategy
• Technical Guidance
• Product Adoption
• Client Relationship Management
• Project Management
• API Integration
• Web Technologies
• Incident Management