Senior Solutions Engineer

About the Role

At Shopify, we believe in making commerce better for everyone, including entrepreneurs and enterprise brands alike. We provide the scalability, reliability, and flexibility merchants need to build, grow, adapt, and evolve their business, powering notable brands like Gymshark, Jigsaw, and Lloyds Pharmacy.

Alongside Sales, our Solutions teams work directly with brands to help them develop and drive their commerce strategies. This includes starting or expanding brick & mortar operations or e-commerce businesses, adopting our Retail solutions, or leveraging Shopify Payments. As a Senior Solutions Engineer, you will drive technical solutioning for new business and cross-sell opportunities, build POCs, lead demonstrations, and enable our sales and partner teams to showcase how merchants can accelerate growth with Shopify.

We operate in a fully distributed work-from-home digital by default environment as we build the future of commerce.

Qualifications

• Min 3 years of experience in Solutions Engineering or Pre-sales Consulting.
• Solid understanding of cloud-based technologies, SaaS, and PaaS fundamentals.
• Solid understanding of technical strategy as it relates to operating and growing commerce businesses.
• A solutions mindset – adept at custom-building solutions for advanced merchants.
• Passion to collaborate in a team-selling environment and share expertise.
• Strong troubleshooting and analytical skills to tackle challenges head-on.
• A personable video conference presence with confidence and control in virtual settings.
• Strong time management and prioritization skills for multiple opportunities and requests.
• Ability to thrive on change, work well individually and in a team, with flexibility for a matrixed organization.
• Native or professional working proficiency in Spanish.

Preferred Qualifications

• Strong API knowledge (REST and GraphQL) for back-office integrations.
• Experience with retail solutions such as Shopify POS, Lightspeed, Vend, ePos.
• Solid understanding of retail operations like inventory management, warehouse operations, omni-channel retail operations (BOPIS, Click & Collect, Local Delivery), and multi-location fulfillment.

Key Responsibilities & Expectations

• Work to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies.
• Engage with clients through requirements discovery and strategic consulting sessions.
• Create customized product demos and proof of concepts for virtual or on-site client demonstrations.
• Become an expert on Shopify’s application ecosystem and integrations.
• Align with product and R&D teams on future roadmaps and share feedback on features and client trends.
• Mentor and coach the sales team on technical aspects of Shopify Retail.

About Shopify

Shopify puts independence within reach for anyone with a dream to start a business, propelling entrepreneurs and enterprises to scale. Since 2006, we've grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

About You

Shopifolk thrive on change, complexity, ambiguity, and a little bit of chaos. This means being comfortable being uncomfortable, caring deeply about making commerce better, seeking professional and personal hypergrowth, keeping up with an unrelenting pace, being resilient, bringing critical thought, leveraging AI tools, embracing differences, and working digital-first.

Key skills/competency

• Solutions Engineering
• Pre-sales Consulting
• Commerce Strategy
• Cloud Technologies
• API Integration
• Retail Operations
• Technical Demonstrations
• Proof of Concept (POC) Development
• Team Selling
• Client Engagement