Sales Development Representatives Americas

About The Role

Join Shopify’s Sales Development team and help merchants take their next step with Shopify. As a Sales Development Representative Americas, you’ll generate pipeline by outbound efforts and conversations. You’ll be the first real Shopify experience for many prospects—setting the tone through sharp discovery, high-velocity follow-up, and clear next steps. Your job is to consistently turn interest into qualified opportunities for our sales team.

Key Responsibilities

• Identify and engage target merchants through high-volume outbound outreach (calls, email, social media, etc.).
• Qualify prospects through outbound discovery and research to assess fit.
• Maintain rapid lead management with disciplined follow-up and clear progression.
• Route qualified opportunities to the appropriate sales team with context and next steps.
• Collaborate cross-functionally to unblock merchant needs and optimize qualification workflows.
• Stay updated on Shopify product updates and the commerce landscape.

Qualifications

• Excellent written and verbal communication skills.
• Ability to operate efficiently in high-activity environments with tight follow-up loops.
• Strong discovery and qualification skills with an organized and disciplined approach.
• Experience with CRM and sales tools (Salesforce, sales engagement platforms) is a plus.
• Resilient, results-driven, and able to thrive amidst ambiguity and change.

What We’re Looking For In Salespeople

• Builder mindset to improve processes and scale successful tactics.
• Closing discipline to drive outcomes with urgency and rigor.
• Outbound excellence with proactive high-intent outreach.
• Execution intensity, resilience, and competitive drive.
• High agency with ownership mentality and ability to navigate ambiguity.

How We Work

Shopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. The culture encourages iteration, challenge, and ownership, making it an ideal place for those who crave responsibility and growth.

About Shopify

Shopify empowers entrepreneurs and enterprises to scale their business potential. Since 2006, Shopify has grown significantly, employing over 8,300 people and generating over $1 trillion in sales for merchants globally. This is life-defining work that transforms lives and drives real impact.

About You

You thrive in a fast-paced, dynamic environment and love the challenge of making commerce better for everyone. Be prepared to work at an unrelenting pace, embrace change, show resilience, and utilize both human insights and AI tools effectively.

Key skills/competency

• Outbound Outreach
• Lead Qualification
• CRM
• Discovery
• Sales Pipeline
• Communication
• Follow-up
• Research
• Collaboration
• Resilience