Merchant Success Manager
@ Shopify

Remote
$120,000
Remote
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @shopify.com
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Job Details

About The Role

Your role as a Merchant Success Manager is to develop strong relationships with your merchants, provide strategic guidance, share industry best practices and insights, and ensure their satisfaction and growth on Shopify. You will serve as a Shopify advocate and help merchants grow their business on the platform and ecosystem.

Requirements

Ideal candidates have previous experience in Customer Success or client management, with a merchant-focused approach. Responsibilities include driving customer value, retention, managing a book of business, and cross-selling/up-selling. A strong technical aptitude to master Shopify, problem-solving skills, and effective stakeholder management is essential. A general understanding of ecommerce and digital marketing is highly beneficial.

About Shopify

Since 2006, Shopify has empowered entrepreneurs globally, generating over $1 trillion in sales for millions of merchants in 175 countries. With over 8,300 employees, Shopify is dedicated to providing independence and scaling potential for businesses of all sizes.

About You

You thrive in a fast-paced and evolving environment. You are resilient, resourceful, and eager to embrace change. A passion for commerce, digital-first workflow, and using AI tools as part of your routine are key traits, along with a strong desire for continuous personal and professional growth.

Key skills/competency

  • Customer Success
  • Client Management
  • Technical Aptitude
  • Ecommerce
  • Digital Marketing
  • Relationship Building
  • Cross-Selling
  • Upselling
  • Problem Solving
  • Stakeholder Engagement
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How to Get Hired at Shopify

🎯 Tips for Getting Hired

  • Customize your resume: Tailor to Shopify's success and ecommerce expertise.
  • Highlight technical aptitude: Demonstrate mastery in Shopify platforms.
  • Showcase relationship skills: Emphasize experience in client management.
  • Prepare for behavioral interviews: Cite examples of problem solving and resilience.

📝 Interview Preparation Advice

Technical Preparation

Review Shopify platform functionalities.
Study ecommerce best practices and trends.
Practice cross-selling and upselling techniques.
Learn digital marketing campaign basics.

Behavioral Questions

Describe a time you resolved a client issue.
Explain handling ambiguous, fast-paced changes.
Detail experience with challenging stakeholder conversations.
Share an instance demonstrating resilience in adversity.

Frequently Asked Questions