Merchant Success Manager Americas @ Shopify
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Job Details
About The Role
Your role as a Merchant Success Manager Americas is to develop strong relationships with merchants, provide strategic guidance, share industry best practices and insights, and ensure their satisfaction and growth on Shopify. You will act as a Shopify advocate, helping merchants grow their businesses on the platform and within the ecosystem.
Key Responsibilities
- Develop and maintain strong merchant relationships.
- Provide strategic guidance and industry insights.
- Drive customer value, retention, cross-selling, and upselling.
- Collaborate with internal Shopify teams for merchant advocacy.
- Navigate complexity and manage change in a fast-paced environment.
Requirements
- Experience in customer success, client management, or similar roles.
- Proven ability to drive product adoption and manage a book of business.
- Strong problem-solving skills and technical aptitude with the Shopify platform.
- Experience with handling difficult conversations and cross-stakeholder communication.
- Good understanding of ecommerce best practices and digital marketing fundamentals.
- Comfortable working remotely in a dynamic, evolving environment.
About Shopify
Shopify empowers entrepreneurs and enterprises worldwide. Since 2006, the company has grown to over 8,300 employees and generated over $1 trillion in sales across 175 countries. Shopify is committed to enabling independence and growth for its merchants.
About You
You are resilient, resourceful, and thrive in a fast-paced, digital-first environment. If you are passionate about commerce, growth, and using innovative tools like AI as part of your workflow, you will fit right in at Shopify.
Key skills/competency
- Customer Success
- Relationship Management
- Strategic Guidance
- Ecommerce
- Technical Aptitude
- Digital Marketing
- Problem Solving
- Cross-functional Collaboration
- Merchant Advocacy
- Change Management
How to Get Hired at Shopify
🎯 Tips for Getting Hired
- Customize Your Resume: Highlight customer success and ecommerce skills.
- Showcase Results: Demonstrate growth and retention success.
- Research Shopify: Understand culture, mission, and recent achievements.
- Prepare for Remote Work: Emphasize self-motivation and adaptability.