Customer Success Manager Americas
Shopify
Job Overview
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Job Description
About The Role
Your role as a Customer Success Manager Americas is to develop strong relationships with your merchants, provide strategic guidance, share industry best practices and insights, and ensure their satisfaction and growth on Shopify. You will serve as a Shopify advocate, helping merchants grow their business on the platform and ecosystem.
Role Requirements
- Customer Success, client management, or relevant industry experience.
- Ability to drive customer value, retention, and manage a book of business.
- Experience in cross-selling, upselling, and strong product adoption.
- Strong problem-solving skills with technical aptitude on Shopify.
- Experience working with multiple stakeholders and establishing relationships at all levels.
- Understanding of ecommerce best practices and the ecommerce ecosystem.
- Capability to work in a complex, rapidly changing environment.
Desired Experience
- Passion for commerce and entrepreneurial experience.
- Familiarity with Digital marketing, Google Adwords, Facebook ads, and conversion marketing techniques.
- Comfort working in a remote environment.
About Shopify
Shopify empowers entrepreneurs and businesses worldwide since 2006, transforming commerce by enabling businesses to scale. With over 8,300 employees and more than $1 trillion in sales generated, Shopify champions independence and innovation.
About You
If you are resilient, resourceful, and thrive in change and ambiguity, this role may be a great fit. You should bring both critical thought and practical experience in optimizing merchant growth while being comfortable with technological solutions and AI tools for support.
Key skills/competency
- Customer Success
- Client Management
- Ecommerce
- Technical Aptitude
- Problem Solving
- Cross-selling
- Upselling
- Digital Marketing
- Stakeholder Management
- Remote Collaboration
How to Get Hired at Shopify
- Research Shopify's culture: Understand their mission, values, and business model.
- Customize your resume: Highlight relevant customer success and ecommerce experience.
- Showcase technical skills: Demonstrate familiarity with Shopify and digital marketing.
- Prepare anecdotes: Use specific examples of problem-solving and stakeholder management.
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