Bug Bounty Analyst

Bug Bounty Analyst at Shopify

Shopify is looking for an experienced Bug Bounty Analyst to join its security organization, specifically focusing on the operations of their Bug Bounty program. As a Bug Bounty Analyst, you will play a critical role in safeguarding Shopify and its millions of merchants worldwide, operating at the convergence of external researchers, internal engineering, and AppSec teams. Your primary responsibility will be to transform raw vulnerability reports into clear, actionable security findings, demonstrating a balance of security analysis, operational excellence, and high-quality communication.

Key Responsibilities

• Ensure the quality and timeliness of bug bounty report triage, meeting service level objectives (SLOs), and maintaining healthy queues by reducing rework.
• Reproduce and validate reported security issues, which involves proving exploitability, confirming impact, identifying affected assets, and verifying fixes through retesting.
• Write clear, friendly, and high-signal communications to external researchers, always representing Shopify professionally.
• Maintain meticulous internal documentation and context to ensure issues are routed and resolved efficiently.
• Utilize data to quantify program performance and program health, including queue state, SLOs, throughput, and trend reporting.
• Partner closely with AppSec engineering when a report necessitates deeper engineering expertise.
• Detect, evaluate, and help address security threats to Shopify and its merchants; contribute to developing security controls and protocols; and perform security audits.
• Conduct vulnerability assessments and penetration tests, assist in the creation and implementation of security solutions, and help mitigate compliance and regulatory risks.
• Solve problems quickly, adhere to team playbooks, and proactively improve them when necessary, transforming institutional knowledge into clear documentation.
• Mentor teammates, raise the bar for security standards, and become a "go-to" expert in at least one area of the program, such as a specific triage domain, vulnerability class, product area, or tooling workflows.

Required Skills & Experience

• Strong written communication skills are paramount for interacting with diverse stakeholders.
• A track record of fast, high-quality problem-solving, coupled with sound judgment regarding impact, severity, and subsequent actions.
• Comfort in externally-facing workflows with security researchers, maintaining Shopify's professional image, is crucial.
• Demonstrated operational discipline, meaning you follow playbooks, improve them, and convert tacit knowledge into formal documentation.
• High attention to detail in notes, reproduction steps, evidence, and decision rationale.
• A data-informed mindset, where metrics are used to quantify throughput, quality, track trends, and enhance program health over time.
• A growth-and-multiplication approach, requiring you to mentor teammates, elevate standards, and develop deep expertise in a specific domain (e.g., vuln class, product area, triage workflow/tooling).
• A strong sense of accountability for interaction quality and outcomes, along with ambition to improve security and user experience.
• Strong working knowledge of web application security fundamentals (authentication, authorization, session management, injection vulnerabilities, IDOR, SSRF, XSS, CSRF, access control, multi-tenant risk, etc.).
• Proven ability to reliably reproduce vulnerability reports and communicate their impact precisely.
• Professional or structured program experience in vulnerability assessment and/or penetration testing.
• Sound judgment in severity/impact assessment and the ability to solicit additional information when needed.
• Comfortable managing operational queues and juggling multiple ongoing investigations without compromising quality.

About Shopify

Shopify empowers millions of merchants globally, enabling entrepreneurs and enterprises to achieve their full potential. With over 8,300 employees and over $1 trillion in sales, Shopify fosters independence and provides life-defining work that directly impacts people's lives.

About You

Shopify thrives on change, complexity, ambiguity, and a degree of chaos. Ideal candidates are comfortable being uncomfortable, deeply care about improving commerce, seek professional and personal hypergrowth, keep up with an unrelenting pace, and are resilient in the face of ambiguity. You'll bring critical thought, leverage AI agents and tools for appropriate tasks, and focus on human-exclusive work. You'll embrace differences and disagreements to achieve goals and move forward, working digitally-first for daily tasks.

Key skills/competency

• Bug Bounty Programs
• Web Application Security
• Vulnerability Triage
• Penetration Testing
• Security Analysis
• Risk Assessment
• Communication Skills
• Operational Excellence
• Data Analysis
• Documentation