Account Executive SMB Americas

About the Role

Join Shopify’s SMB team as an Account Executive focused on new merchant acquisition and expansion. Work with entrepreneurs and growing merchants (generally up to $5M in annual revenue) to help them start, scale, and get more value from Shopify across e-commerce and brick-and-mortar.

Key Responsibilities

• Source and engage merchants to understand their business goals and challenges.
• Conduct high-volume outbound outreach (calls, email, social) to build pipeline.
• Own the full sales cycle from initial contact through negotiation and close.
• Act as a trusted advisor by providing relevant product guidance and commerce insights.
• Drive expansion through product adoption and identify growth opportunities.
• Maintain discipline in CRM and sales tools for accurate forecasting.
• Leverage and create AI agents to improve learning and deal execution.

Qualifications

• Proven closing sales experience with strong track record in competitive environments.
• Comfort with outbound prospecting and high-volume sales initiatives.
• Demonstrated end-to-end sales cycle management skills.
• Experience in expansion, cross-sell motions, or account growth.
• Consultative and relationship-driven communication style.
• Strong time management and organizational skills.
• Experience with CRM systems (e.g., Salesforce) and sales engagement platforms.

Nice to Have

• Familiarity with commerce and experience in selling SaaS.

What We’re Looking For

We seek a candidate with a builder mindset who continuously improves processes, a strong closing discipline, outbound excellence, technical sales craft, execution intensity, and high agency. You should thrive in ambiguity and change.

How We Work

Shopify rewards builders with high agency. Expect real autonomy, high standards, and a fast pace. This role involves rapid iteration, ownership of outcomes, and constant growth.

Key Skills/Competency

• Sales
• Outbound Prospecting
• CRM Management
• Negotiation
• Account Growth
• Merchant Acquisition
• Product Adoption
• AI Integration
• Communication
• Time Management