Want to get hired at Shopee?

Vendor Operations - Crossborder Mandarin Speaker

Shopee

Manila, National Capital Region, PhilippinesOn Site

Original Job Summary

About The Team

Shopee is a dynamic e-commerce platform dedicated to providing an exceptional shopping experience through top-quality products and outstanding customer service. As the platform continues to grow, join us as a dedicated and motivated Customer Service Buyer Chat Lead.

Job Description

Handle customer inquiries, issues, or feedback from both sellers and buyers via live chat. Provide accurate assistance in a professional manner and respond to all customer requests in a timely way. Document processes and FAQs and engage in continuous process improvements. Be the voice of the customer by offering feedback to the company. Analyze customer experience reports and insights to suggest improvements, and restore issues by providing service recovery.

  • Respond to live chat inquiries and feedback.
  • Document and improve customer service processes.
  • Analyze reports to enhance customer experience.
  • Handle service recovery effectively.

Requirements

  • 1 - 2 years of contact center experience, primarily in customer service.
  • Excellent spoken and written skills in both English and Mandarin.
  • Business writing skills are mandatory.
  • Ability to work independently and multitask effectively.
  • Understanding and speaking Filipino is required.

Key skills/competency

  • Customer Service
  • Live Chat
  • Process Improvement
  • Communication
  • Mandarin
  • English
  • Filipino
  • Contact Center
  • Feedback Analysis
  • Documentation

How to Get Hired at Shopee

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to highlight relevant customer service experience.
  • Emphasize language skills: Focus on Mandarin and multilingual abilities.
  • Showcase process improvements: Mention past customer service achievements.
  • Prepare for live chat scenarios: Be ready for role-specific assessments.

📝 Interview Preparation Advice

Technical Preparation

Review live chat software fundamentals.
Study FAQs documentation processes.
Practice data analysis techniques.
Learn customer service metrics.

Behavioral Questions

Describe handling multiple inquiries simultaneously.
Explain conflict resolution in customer service.
Share an experience of service recovery.
Discuss process improvement examples.