Fraud Project Management Lead

About the Role

As a Fraud Project Management Lead at Shopee, you will play a critical role in safeguarding our diverse businesses across e-commerce, Fintech, and Consumer Credit from fraudulent activities. This unique multi-industry position offers the chance to make a significant impact by investigating complex fraud patterns, developing innovative prevention strategies, and collaborating with cross-functional teams.

Key Responsibilities

• Investigate fraudulent activity, meticulously analyze data to identify behavioral patterns, calculate financial losses, and propose effective solutions to mitigate and prevent future occurrences.
• Develop and implement automated monitoring reports, detection, and notification tools to identify suspicious transactions across Shopee's various business units.
• Rigorously test new fraud tools and technologies, continuously working to uncover and understand new modus operandi of cybercrimes.
• Propose and research new platform features on Shopee that can deter or prevent fraud, conducting necessary data simulations and analysis.
• Collaborate closely with Legal and Data Privacy teams to address criminal activities, provide crucial evidence for potential litigation, and ensure compliance with Anti-Money Laundering reporting.
• Proactively assess potential risks and process vulnerabilities associated with new campaigns, promotions, and emerging business initiatives.

Requirements

• Crucial experience in SQL or exposure to other robust data-mining tools.
• A Bachelor’s Degree in Statistics, Mathematics, Industrial Engineering, Management Engineering, Physics, Economics, or equivalent data-savvy fields is highly prioritized.
• Demonstrated high level of data literacy combined with strong analytical, investigative skills, and critical thinking capabilities.
• Proven ability to collaborate effectively with diverse types of people and cross-functional teams.
• Strong English communication skills, both written and spoken, with the ability to clearly articulate data insights to various business units.
• Some experience in Analytics for Fraud or Risk Management within e-Commerce, Banking, Fintech, Credit, Remittance, or other relevant fields is highly preferred.
• An in-depth understanding of Shopee, Shopeepay, and SPayLater as a user is considered a significant advantage.
• A deep passion for improving processes and crafting innovative solutions to complex problems.
• A strong sense of integrity and discretion when handling sensitive personal information, coupled with a genuine desire to serve and protect victims of fraud.

Key skills/competency

• Fraud Investigation
• Data Analysis
• Risk Management
• SQL
• Process Improvement
• Cybercrime Prevention
• Stakeholder Collaboration
• Analytical Thinking
• Fintech Knowledge
• E-commerce Security