Technical Account Manager
Shippo
Job Overview
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Job Description
About Shippo
At Shippo, we are the shipping layer of the internet. Our mission is to empower every merchant through excellent shipping and world-class logistics technology. We build the backbone of global e-commerce by connecting merchants to carriers via a single API and intuitive dashboard.
Job Overview
The Technical Account Manager at Shippo is a key member of our Partnerships & Accounts team. In this role, you will work remotely to support strategic partnerships by onboarding, educating, and troubleshooting technical issues around our API integrations, workflows, and product features.
Key Responsibilities
- Serve as the primary technical point of contact for assigned accounts.
- Support partners by leveraging deep knowledge of Shippo’s API and integrations.
- Manage high-severity incidents in collaboration with the Engineering team.
- Monitor partner usage with data analysis tools and set up alerts.
- Advocate for partner technical needs and represent them internally.
- Lead technical presentations and provide clear, concise troubleshooting guidance.
Required Qualifications
- 3+ years in technical account management within e-commerce, SaaS, or marketplace platforms.
- Strong experience with API integrations, debugging, and technical workflow analysis.
- Proficiency in data analysis tools like Databricks or Looker.
- Excellent communication skills for engaging with technical leaders.
- Ability to independently manage incident and problem resolution.
Bonus Qualifications
- Experience in e-commerce platforms and marketplace dynamics.
- Knowledge of shipping logistics and programming languages (NodeJS, Python, Java, C#, etc.).
- Background in dynamic startup environments.
Shippo Package (US Only)
- Extensive healthcare coverage for medical, dental, and vision including dependents.
- Flexible vacation policy and work-from-home stipend.
- Company-wide off-sites and local team gatherings.
- Volunteer days and charity donation matching.
- Dedicated programs for professional and personal growth.
Compensation
The base pay for this role ranges from $96k to $130k annually, with a midpoint of $113k. Total compensation includes equity and additional benefits as outlined in our Shippo package.
Inclusivity and Process
Shippo is committed to inclusivity. All qualified candidates are encouraged to apply. If you need accommodation during the application process, please contact us at accommodations@goshippo.com.
Shippos In The Wild
This role is remote-first. While you can be based anywhere in the US (with a few state exceptions) or internationally, employment contracts outside the US and Ireland are managed via Remote.com.
Key skills/competency
- Technical Account Management
- API Integration
- Data Analysis
- Incident Management
- Partner Advocacy
- E-commerce
- SaaS
- Workflow Optimization
- Debugging
- Startup Experience
How to Get Hired at Shippo
- Customize your resume: Highlight technical account management and API integration skills.
- Showcase data skills: Emphasize experience with analysis tools.
- Research Shippo: Understand their mission and products thoroughly.
- Prepare examples: Demonstrate solving technical issues effectively.
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