Technical Solutions Engineer II

About ShipBob's Culture

As a member of the ShipBob Team, you will experience a culture that champions continuous learning and proactive innovation. We encourage team members to identify challenges and take ownership of initiatives that drive merchant, company, and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook; you’ll actively be building the future of ShipBob. Collaboration and support are highly valued, with both team members and leaders committed to mutual success. We set high standards, prioritize transparency, and foster an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success tangibly, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote - India

Role Description: Technical Solutions Engineer II

As a Technical Solutions Engineer II, you will provide essential engineering services and support for end-user computing infrastructure and applications. This role involves collaborating with all business units across the organization to deliver solutions for their technical needs and actively participate in evaluating and implementing new technologies for ShipBob. Your primary focus will encompass mobile device management, onboarding/offboarding automation, email and collaboration services, and setting hardware standards. You will report to the Senior Manager, Information Technology.

What You’ll Do:

• Work with all business units to assess technology needs.
• Build implementation plans for introducing new technologies or reconfiguring existing ones, adhering to change management policies.
• Ensure proper documentation, notification, escalation, tracking, and follow-up for all incidents.
• Design and implement solutions to meet business needs within Azure and other cloud platforms.
• Serve as the escalation point for issues unresolvable by 1st and 2nd tier IT support.
• Provide guidance and best practices for technologies pertaining to end-user computing in a remote-first, cloud-first environment.
• Collaborate closely with the Security team to implement necessary security measures and controls.
• Be available for on-call escalation support, including weekends and holidays.
• Troubleshoot and resolve system hardware and software issues.
• Provide support for Windows desktops/laptops, MacBooks, printers, peripherals, networking infrastructure, and other computer-related devices.
• Implement automation to eliminate manual dependencies across all IT functions.
• Provide pertinent input during the change management process.
• Work with third-party service providers to resolve issues as needed.
• Participate in periodic maintenance and infrastructure improvement projects after hours and on weekends.
• Ensure all incidents are tracked diligently in the Jira ticketing system.
• Ensure consistent process implementation across the team through regular communication.
• Perform additional duties and responsibilities as necessary.

What You’ll Bring To The Table:

• Proven experience writing, executing, and automating with at least one scripting language (Powershell, Go, Python, Bash), including knowledge of source control in a production environment.
• Familiarity with Azure Automation Accounts, Function App, and Storage Accounts.
• Strong understanding of API and API methods, including interacting with RESTful endpoints and utilizing common HTTP verbs (GET, POST, PUT, DELETE) for system integration.
• Knowledge and/or experience implementing SSO and SCIM provisioning for third-party applications.
• Working knowledge of Power Automate and Power BI.
• 2+ years experience implementing and administering Microsoft Entra ID in an enterprise environment.
• 2+ years experience with Azure (or equivalent cloud providers like AWS, GCP, etc.).
• Deep understanding of supporting a remote-first, cloud-first, end-user computing environment.
• 2+ years designing and implementing end-user computing solutions in a cloud-first environment.
• Proficient in implementing policies and managing devices via Microsoft Intune/Endpoint Manager (compliance policies, conditional access, application deployment, AAD Join, Autopilot).
• 2+ years designing and implementing MDM solutions such as Microsoft Endpoint Manager, Mosyle, JAMF, or AirWatch.
• Advanced Windows and MacOS troubleshooting skills.
• Deep understanding of Windows and MacOS best practices (Deployment, Security, Patching).
• Experience packaging and deploying software via Microsoft Intune/Endpoint Manager.
• Experience automating Windows driver installation using manufacturer-supplied packages.
• Deep understanding of cloud technologies and automation focused on end-user computing solutions.
• Ability to prioritize work based on department and production objectives.
• Excellent written and verbal communication skills.
• Solid Peer-to-Peer training and leadership skills.

Nice To Have:

• Azure AZ-900 Certification.
• Experience with creating custom PowerApps.
• Fundamental knowledge of AI workflows and technologies.

Perks & Benefits:

• Medical, Term & Accidental Insurance
• All Purpose Leave (casual & sick time): 12 days
• Earned Leave: 15 days
• Public Holiday: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Work From Home Allowance

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market e-commerce merchants. We provide access to best-in-class capabilities and deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

Key skills/competency:

• End-User Computing Support
• Mobile Device Management (MDM)
• Automation & Scripting (Powershell, Python)
• Microsoft Azure & Entra ID
• Microsoft Intune/Endpoint Manager
• Windows & MacOS Troubleshooting
• API Integration (RESTful)
• SSO & SCIM Provisioning
• Cloud-First Environment Management
• Change Management Process