Solutions Engineer II

Grow with an Ownership Mindset

At ShipBob, we champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company, and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook; you’ll be actively building the future of ShipBob.

Collaborate with Peers and Leaders Alike

ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.

Experience a High-Performance Culture and Clear Purpose

Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location

Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI.

Travel requirements: may be required to travel up to 50%, depending on time of year.

Role Description

The Solutions Engineer II (B2B) will play a critical role supporting B2B/Dropshipping expansion opportunities for existing merchants. Acting as a trusted advisor, you’ll bridge gaps between merchants’ needs, retailers’ requirements, technical setups, and operational feasibility. You will partner with Success, Implementation, Operations, Product, and other teams to ensure opportunities are properly vetted, scoped, clearly & accurately documented, and prepared for successful implementation. This role reports to the Implementation Team Lead or another aligned functional leader, depending on organizational placement.

What You’ll Do

• Architect B2B Merchant Success: Engage directly with merchants to understand requirements for their B2B/Dropshipping expansion opportunities: retailers’ expectations, timelines, volumes, technical needs, etc. Translate all of the above—in combination with merchants’ overall goals—into clear, actionable solutions/approaches that balance feasibility, complexity, and value.
• Own Technical & Operational Discovery: Evaluate retailer-specific technical & operational requirements (EDI-related, routing, labeling, etc.) to confirm what can be supported. Conduct feasibility checks across tech-stacks and operational workflows/capabilities to confirm the extent to which ShipBob can support. Identify risks, gaps, and mission-critical changes early in the opportunity lifecycle.
• Deliver Expansion Excellence: Scope and document opportunities (via use of Retail Summaries, Merchant Success Plans, and internal briefs) to ensure alignment on responsibilities and expectations. Support internal approvals, opportunity creation, and Prepaid billing recommendations. Provide sales-adjacent support where needed, ensuring clarity amongst all internal & external stakeholders.
• Drive Strategic Rollouts: Prepare opportunities for handoff by producing clear documentation and ensuring all mission-critical steps are complete for Implementation readiness. Partner closely with Implementation teams to maintain continuity through go-lives and ensure solutions land as designed.
• Lead Cross-Functional Solutioning: Collaborate with Success, Implementation, Operations, Product, and other teams to develop practical, achievable solutions and ensure cross-functional alignment. Serve as the centralized point of contact for B2B- or Dropshipping-focused scoping/solutioning.
• Champion Process & Product Evolution: Recommend improvements to B2B-centric processes, playbooks, etc. so as to optimize merchants’ experiences. Help strengthen standardization across B2B/Dropshipping offerings by sharing insights across teams.

Additional Duties And Responsibilities, As Necessary.

What you’ll bring to the table:

• Merchant Facing Technical Expertise: 5-7 years of experience in solutioning-forward roles, such as Solutions Engineering, Solutions Architecture, or similar customer-facing technical roles.
• Specialized B2B/Dropshipping Knowledge: Familiarity with compliance-centric Retail requirements (routing, labeling, SLAs) and EDI/API integrations that facilitate compliant fulfillment. Ability to assess and articulate technical & operational feasibility and/or constraints.
• Technical Fluency with Business Impact: Comfort working with EDI standards, APIs, data-mapping, and general concepts of integrated systems. Ability to tie technical & operational decisions to business outcomes for merchants.
• Cross-Functional Leadership: Demonstrated ability to influence a diverse range of stakeholders and push progress across complex projects without direct authority.
• Communication & Documentation Mastery: Effectively simplifying complex requirements and writing clear Merchant Success Plans.
• Process Optimization Mindset: Experience developing effective, repeatable frameworks that result in both efficiency and quality.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $67,200 - $112,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

Key skills/competency

• Solutions Engineering
• B2B Dropshipping
• EDI Integration
• API Integration
• Technical Feasibility
• Operational Workflows
• Cross-functional Collaboration
• Merchant Success
• Documentation
• Process Optimization