12 days ago
Customer Service Executive Banking
Shine.com
On Site
Full Time
₹420,000
Navi Mumbai, Maharashtra, India
Job Overview
Job TitleCustomer Service Executive Banking
Job TypeFull Time
Offered Salary₹420,000
LocationNavi Mumbai, Maharashtra, India
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Job Description
Customer Service Executive Banking
Shine.com is looking for a Customer Service Executive for a Banking process. This role involves resolving customer queries and providing accurate information.
Job Responsibilities
- Resolving customer queries.
- Providing accurate information to customers.
Eligibility Criteria
- HSC/Graduate degree required.
- Minimum 6 months of experience in customer service.
- Decent English communication skills.
- Willingness to work in a voice customer service process.
- BPO experience is an added advantage.
Work Conditions
- Location: Thane / Malad
- Shift Timing: US rotational shift (5:30 PM to 10:00 AM, 9.5 hours)
- Working Days: 5 days working, 2 days off
- Salary: 35,000 INR in hand per month
- Incentives: 1,750 INR attendance-based incentive
- Retention Bonus: 1,30,000 INR
- Perks: One-way pick-up or drop service provided.
Key skills/competency
- Customer Service
- Banking
- Customer Support
- Query Resolution
- Communication Skills
- Problem Solving
- Voice Process
- BPO
- Customer Relations
- HSC
How to Get Hired at Shine.com
- Tailor your resume: Highlight your HSC/Graduate status and any BPO or customer service experience, especially in banking.
- Emphasize communication skills: Showcase your descent English communication abilities in your application and during interviews.
- Highlight relevant experience: Clearly state your 6+ months of experience in customer service or a voice process.
- Prepare for the interview: Be ready to discuss how you handle customer queries and your willingness to work US shifts.
Frequently Asked Questions
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01What is the primary responsibility of a Customer Service Executive at Shine.com?
02What are the location options for this Customer Service Executive role?
03What is the shift timing for the Banking Customer Service role?
04What are the salary and additional benefits for this position?
05What qualifications are needed to apply for the Customer Service Executive job?
06Is BPO experience mandatory for this role?
07How to apply for the Customer Service Executive - Banking role at Shine.com?
08What kind of communication skills are required for this banking customer service job?
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