23 days ago

Assistant Manager BPO

Shine.com

On Site
Full Time
₹800,000
Bengaluru, Karnataka, India
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Job Overview

Job TitleAssistant Manager BPO
Job TypeFull Time
Offered Salary₹800,000
LocationBengaluru, Karnataka, India

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Job Description

Assistant Manager BPO

Shine.com is seeking a motivated Assistant Manager BPO to lead and manage a team of Key Account Managers (KAMs) and Team Leaders who handle e-commerce sellers. This role is crucial for driving sales, revenue, and growth targets within the e-commerce sector.

Responsibilities

  • Lead and manage a team of Key Account Managers (KAMs) and Team Leaders supporting e-commerce sellers.
  • Monitor and drive team performance to achieve sales, revenue, and growth targets.
  • Analyze seller performance and provide strategic insights for business improvement.
  • Coordinate with internal departments for seamless seller support and issue resolution.
  • Conduct regular performance reviews, coaching, and training for the team.
  • Maintain team morale and discipline while ensuring performance benchmarks are met.
  • Manage performance dashboards, track Key Performance Indicators (KPIs), and generate reports using MS Excel.

Desired Candidate Profile

  • Graduate in any discipline (10+2+3 education structure).
  • Minimum 6 years of experience in KAM (E-commerce) / RE (Relationship Executive) processes OR Hard Core BPO Sales experience.
  • Minimum 1 year of experience as an Assistant Manager Operations, managing a team to drive sales or seller performance.
  • Proficient in MS Excel and data analysis.
  • Strong communication skills in both Hindi and English.
  • Proven leadership abilities with a track record of driving team results.
  • E-commerce domain experience is a significant advantage.

Key skills/competency

  • BPO Management
  • Team Leadership
  • Sales Performance
  • E-commerce
  • Key Account Management
  • Performance Analysis
  • MS Excel
  • KPI Tracking
  • Seller Support
  • Business Development

Tags:

Assistant Manager
BPO
E-commerce
Sales Management
Team Leadership
Key Account Management
Performance Management
Customer Relationship Management
BPO Sales
Operations Management

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How to Get Hired at Shine.com

  • Tailor your resume: Highlight your BPO sales experience, team leadership, and e-commerce knowledge. Quantify achievements in sales and seller performance.
  • Showcase leadership: Emphasize your experience managing teams, driving results, and developing talent in previous roles.
  • Demonstrate analytical skills: Provide examples of how you've used data analysis and MS Excel to improve business outcomes.
  • Prepare for interviews: Be ready to discuss your strategies for motivating teams, handling performance challenges, and driving sales in the e-commerce sector.

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