Customer Support Representative
Shine.com · Navi Mumbai, Maharashtra, India
- On site
- Full-time
- ₹420,000 / year
- Navi Mumbai, Maharashtra, India
Job highlights
- Resolve banking customer queries efficiently.
- Provide accurate information to customers.
- Work a US rotational shift.
- Receive competitive salary and bonuses.
- Benefit from company-provided transport.
About the role
Customer Service Executive Banking
Shine.com is looking for a Customer Service Executive for a Banking process. This role involves resolving customer queries and providing accurate information.
Job Responsibilities
- Resolving customer queries.
- Providing accurate information to customers.
Eligibility Criteria
- HSC/Graduate degree required.
- Minimum 6 months of experience in customer service.
- Decent English communication skills.
- Willingness to work in a voice customer service process.
- BPO experience is an added advantage.
Work Conditions
- Location: Thane / Malad
- Shift Timing: US rotational shift (5:30 PM to 10:00 AM, 9.5 hours)
- Working Days: 5 days working, 2 days off
- Salary: 35,000 INR in hand per month
- Incentives: 1,750 INR attendance-based incentive
- Retention Bonus: 1,30,000 INR
- Perks: One-way pick-up or drop service provided.
Key skills/competency
- Customer Service
- Banking
- Customer Support
- Query Resolution
- Communication Skills
- Problem Solving
- Voice Process
- BPO
- Customer Relations
- HSC
Skills & topics
- Customer Service Executive
- Banking Customer Service
- Customer Support
- Voice Process
- BPO
- HSC
- Graduate
- US Shift
- Thane
- Malad
How to get hired
- Tailor your resume: Highlight your HSC/Graduate status and any BPO or customer service experience, especially in banking.
- Emphasize communication skills: Showcase your descent English communication abilities in your application and during interviews.
- Highlight relevant experience: Clearly state your 6+ months of experience in customer service or a voice process.
- Prepare for the interview: Be ready to discuss how you handle customer queries and your willingness to work US shifts.
Technical preparation
Practice common banking queries.,Review customer service best practices.,Familiarize with CRM basics.,Prepare for communication assessment.
Behavioral questions
Describe handling difficult customers.,How do you manage query resolution?,Why banking customer service?,Discuss working US rotational shifts.
Frequently asked questions
- What is the primary responsibility of a Customer Service Executive at Shine.com?
- The primary responsibility is to resolve customer queries and provide accurate information, specifically within a banking customer service context for this role.
- What are the location options for this Customer Service Executive role?
- This Customer Service Executive position is available in Thane and Malad.
- What is the shift timing for the Banking Customer Service role?
- The shift timing is a US rotational shift, starting at 5:30 PM and going up to 10:00 AM, with a duration of 9.5 hours.
- What are the salary and additional benefits for this position?
- The salary is 35,000 INR in hand, plus a 1,750 INR attendance-based incentive and a 1,30,000 INR retention bonus. A one-way pick or drop service is also provided.
- What qualifications are needed to apply for the Customer Service Executive job?
- You need to have completed HSC or be a graduate, along with at least 6 months of relevant experience.
- Is BPO experience mandatory for this role?
- BPO experience is not mandatory but would be an added advantage for the Customer Service Executive position.
- How to apply for the Customer Service Executive - Banking role at Shine.com?
- You can apply by contacting HR Pooja at 7219519717 or HR Karan at 9136294701.
- What kind of communication skills are required for this banking customer service job?
- Decent English communication skills are required for this voice customer service process.