Assistant Manager BPO
Shine.com · Bengaluru, Karnataka, India
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- On site
- Full-time
- ₹800,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Lead BPO team for e-commerce sellers.
- Drive sales, revenue, and growth targets.
- Analyze seller performance for strategic insights.
- Manage team performance and motivation.
- Utilize Excel for reporting and analysis.
About the role
Assistant Manager BPO
Shine.com is seeking a motivated Assistant Manager BPO to lead and manage a team of Key Account Managers (KAMs) and Team Leaders who handle e-commerce sellers. This role is crucial for driving sales, revenue, and growth targets within the e-commerce sector.
Responsibilities
- Lead and manage a team of Key Account Managers (KAMs) and Team Leaders supporting e-commerce sellers.
- Monitor and drive team performance to achieve sales, revenue, and growth targets.
- Analyze seller performance and provide strategic insights for business improvement.
- Coordinate with internal departments for seamless seller support and issue resolution.
- Conduct regular performance reviews, coaching, and training for the team.
- Maintain team morale and discipline while ensuring performance benchmarks are met.
- Manage performance dashboards, track Key Performance Indicators (KPIs), and generate reports using MS Excel.
Desired Candidate Profile
- Graduate in any discipline (10+2+3 education structure).
- Minimum 6 years of experience in KAM (E-commerce) / RE (Relationship Executive) processes OR Hard Core BPO Sales experience.
- Minimum 1 year of experience as an Assistant Manager Operations, managing a team to drive sales or seller performance.
- Proficient in MS Excel and data analysis.
- Strong communication skills in both Hindi and English.
- Proven leadership abilities with a track record of driving team results.
- E-commerce domain experience is a significant advantage.
Key skills/competency
- BPO Management
- Team Leadership
- Sales Performance
- E-commerce
- Key Account Management
- Performance Analysis
- MS Excel
- KPI Tracking
- Seller Support
- Business Development
Skills & topics
- Assistant Manager
- BPO
- E-commerce
- Sales Management
- Team Leadership
- Key Account Management
- Performance Management
- Customer Relationship Management
- BPO Sales
- Operations Management
How to get hired
- Tailor your resume: Highlight your BPO sales experience, team leadership, and e-commerce knowledge. Quantify achievements in sales and seller performance.
- Showcase leadership: Emphasize your experience managing teams, driving results, and developing talent in previous roles.
- Demonstrate analytical skills: Provide examples of how you've used data analysis and MS Excel to improve business outcomes.
- Prepare for interviews: Be ready to discuss your strategies for motivating teams, handling performance challenges, and driving sales in the e-commerce sector.
Technical preparation
Master MS Excel for data analysis and reporting.,Familiarize with CRM and sales tracking tools.,Understand e-commerce sales funnels.,Practice KPI and performance metric analysis.
Behavioral questions
How do you motivate a sales team?,Describe a time you improved team performance.,How do you handle underperforming team members?,Explain your approach to e-commerce sales strategy.
Frequently asked questions
- What is the primary responsibility of an Assistant Manager BPO at Shine.com?
- The primary responsibility is to lead and manage a team of Key Account Managers and Team Leaders who handle e-commerce sellers, focusing on achieving sales, revenue, and growth targets.
- What qualifications are essential for the Assistant Manager BPO role at Shine.com?
- Essential qualifications include a graduate degree, a minimum of 6 years in KAM/RE processes or BPO sales, and at least 1 year in an Assistant Manager Operations role managing a team for sales or seller performance. Proficiency in MS Excel and strong communication in Hindi and English are also required.
- Is e-commerce experience mandatory for this Assistant Manager BPO position at Shine.com?
- While not strictly mandatory, e-commerce domain experience is considered a significant advantage for candidates applying for the Assistant Manager BPO role at Shine.com.
- How important is data analysis and Excel proficiency for the Assistant Manager BPO job?
- Data analysis and MS Excel proficiency are very important, as the role involves managing dashboards, tracking KPIs, and generating performance reports. The ability to analyze seller performance and provide strategic inputs relies heavily on these skills.
- What kind of leadership skills are expected from an Assistant Manager BPO at Shine.com?
- The role requires proven leadership skills to effectively manage and motivate a team, drive results, conduct coaching and training, and ensure performance benchmarks are consistently met.