Microsoft Technical Strategist

About SHI International Corp.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 7,000 Of Them. If You Join Our Team, You’ll Enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Microsoft Digital Innovation Group (MDIG) is centered on pre-sales consultative guidance, emphasizing added value, a customer first approach, delivering quality Microsoft program engagements, and discovery of service and sales opportunities across the modern Microsoft technology stack.

The Microsoft Technical Strategist will be responsible for supporting the pre-sales motions of the Microsoft Digital Innovation Group, and the sales teams in their corresponding industry space at SHI. This role focuses on pre-sales activities, including industry-specific Microsoft partner engagements and service offerings.

The Microsoft Technical Strategist will report to the Manager - Microsoft Digital Innovation. The Microsoft Technical Strategist is expected to spend time interfacing and building relationships with existing and potential SHI customers, the SHI Microsoft sales team and other internal support organizations. They will assist in the adoption, education, advisory services, and effective use of Microsoft solutions. The Microsoft Technical Strategist must be a continuous learner and curious about current and future utilization of Microsoft technologies.

This position is a remote position with Home Office setup as determined by SHI management.

Role Description

• Build and maintain relationships with Microsoft Customer Technical Specialists
• Identify gaps in the market and spot opportunities to drive customer SHI value
• Lead internal training sessions on Microsoft solutions from engineering and sales perspectives
• Engage with Microsoft support resources to ensure efficient and accurate communication with customers
• Collaborating with sales teams on strategic customer planning and opportunity development
• Consult on Microsoft products, implementation, and adoption strategies
• Develop demos for popular Microsoft use cases to drive professional services engagements, licensing upsells, and customer adoption
• Achieve technical Microsoft certification as needed
• Assist with the development of Microsoft partner engagements, client demos, and pre-sales strategies
• Deliver Microsoft partner engagements in the pre-sales space
• Documentation and updates of opportunities within corresponding SHI internal tools

Behaviors and Competencies

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
• Innovation: Can lead innovation initiatives, adapt to significant changes in project scope, and drive innovation across teams or departments.
• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Training: Can proactively seek out areas of improvement, initiate training programs, and contribute to innovative learning methods.
• Consultative Sales: Can proactively seek out potential customers, initiate sales conversations, and contribute innovative ideas to improve the sales process.
• Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
• Strategic Thinking: Can analyze situations and can lead the development and execution of strategic initiatives.
• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
• Empowering Others: Can delegate tasks effectively, providing others with the opportunity to take on responsibilities and develop their skills.

Skill Level Requirements

• Ability to effectively communicate and collaborate with C-suite executives, ensuring alignment of strategic initiatives and organizational objectives - Intermediate

Other Requirements

• 3-5 years of experience in a similar role
• Certifications Required within 180 days of hire: 1x Associate Level+ Microsoft Certifications
• Ongoing Certification Requirements: Acquire accreditations and meet other training requirements throughout the lifetime of the role
• Position requires travel to company events and meetings
• Ability to travel 10%

Compensation and Benefits

The estimated annual pay range for this position is $100,000 - $200,000 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Key skills/competency

• Microsoft solutions
• Pre-sales
• Consultative guidance
• Customer engagement
• Technical strategy
• Partner management
• Sales collaboration
• Microsoft certification
• Solution adoption
• Analytical thinking