Network & Desktop Support Engineer
Sherwood High · Bengaluru, Karnataka, India
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- On site
- Full-time
- $75,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Provide technical support for users and infrastructure.
- Manage and troubleshoot network and desktop systems.
- Administer Google Workspace and Office 365.
- Execute technical projects and manage vendors.
- Ensure optimal system performance and compliance.
About the role
Network and Desktop Support Engineer
Sherwood High is seeking a Network & Desktop Support Engineer with strong networking skills, desktop support experience, excellent communication, and project execution abilities. The ideal candidate will provide technical support, manage vendor relationships, and ensure the optimal performance of the organization’s desktop and network infrastructure.
Key Responsibilities
- Serve as the primary point of contact for end users, providing technical support and troubleshooting for hardware, software, and network issues.
- Install, diagnose, repair, and upgrade hardware, software, and networking devices (PCs, printers, scanners, routers, switches, firewalls, etc.).
- Provide advanced troubleshooting for network connectivity issues in LAN/WAN environments and ensure seamless integration of desktop systems with servers.
- Proficient in managing Google Workspace (formerly G Suite), including user account creation, management, and troubleshooting.
- Experience with user data recovery, password resets, and resolving access issues.
- Proficiency in Office 365 administration, including user account creation, management, and troubleshooting via the Admin Center.
- Experience with Exchange Online for email administration, including mailbox creation, email forwarding, and distribution group management.
- Strong knowledge of OneDrive for Business and SharePoint Online for file sharing and collaboration, including permissions management.
- Execute technical projects, including network expansions, system upgrades, and software deployments, ensuring minimal disruption to operations.
- Manage vendor interactions for hardware and software procurement, support, and issue resolution.
- Install and configure operating systems (Windows, Microsoft Office) and authorized software.
- Perform preventative maintenance on servers, network devices, and peripheral equipment.
- Manage user accounts, email administration, and password resets on Google Workspace.
- Analyze and resolve technical issues promptly to reduce downtime.
- Maintain I.T. documentation, records, and inventory for tracking and compliance.
Skills & Qualifications
- Experience with a minimum of 5 years and above.
- Strong technical knowledge of networking, including experience with routers, switches, firewalls, and networking protocols (TCP/IP).
- Proficiency in Windows (8, 10, Server 2008/2012 and above), Microsoft Office (2013, 2019), and enterprise applications.
- Knowledge of backup software (e.g., VERITAS), SQL, and PCI-DSS compliance.
- Proven ability to execute projects and manage vendor relationships effectively.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work collaboratively in both technical and non-technical team environments.
Certifications (Preferred)
- CCNA or CCNP (strongly preferred)
- Microsoft Desktop Support Technician
- A+, N+
This role requires a dynamic individual with robust networking expertise, the ability to manage vendors, and a strong track record in project execution.
Key skills/competency
- Network Support
- Desktop Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Infrastructure
- Google Workspace
- Office 365 Administration
- Vendor Management
- Project Execution
- Technical Support
Skills & topics
- Network Engineer
- Desktop Support
- IT Support
- System Administrator
- Network Administrator
- Google Workspace
- Office 365
- TCP/IP
- Routers
- Switches
- Firewalls
- CCNA
- CCNP
- A+
- N+
How to get hired
- Tailor your resume: Highlight your 5+ years of experience in networking, desktop support, and project execution. Emphasize specific skills like Google Workspace, Office 365, routers, switches, and firewalls.
- Showcase certifications: If you have CCNA, CCNP, Microsoft Desktop Support Technician, A+, or N+ certifications, make sure they are prominently displayed on your resume.
- Quantify achievements: Provide examples of successful project executions and vendor relationship management, quantifying the impact where possible (e.g., reduced downtime by X%).
- Prepare for technical questions: Be ready to discuss troubleshooting scenarios for network connectivity, hardware/software issues, and cloud administration (Google Workspace, Office 365).
- Demonstrate communication skills: Prepare to discuss how you effectively communicate with end-users and manage vendor interactions.
Technical preparation
Master TCP/IP, routing, and switching protocols.,Practice Google Workspace and Office 365 administration.,Familiarize with Windows Server and desktop OS.,Review backup software and SQL fundamentals.
Behavioral questions
Describe a complex network issue you resolved.,How do you prioritize support requests?,How do you manage vendor relationships effectively?,How do you handle user frustration during troubleshooting?
Frequently asked questions
- What are the key technical skills required for the Network & Desktop Support Engineer role at Sherwood High?
- The Network & Desktop Support Engineer role at Sherwood High requires strong technical knowledge in networking (routers, switches, firewalls, TCP/IP), proficiency in Windows operating systems and Microsoft Office, and experience with Google Workspace and Office 365 administration. Knowledge of backup software, SQL, and PCI-DSS compliance is also beneficial.
- What level of experience is expected for the Network & Desktop Support Engineer position at Sherwood High?
- Sherwood High is looking for a Network & Desktop Support Engineer with a minimum of 5 years of experience in the field. This ensures a strong foundation in troubleshooting and managing IT infrastructure.
- Are there preferred certifications for the Network & Desktop Support Engineer job at Sherwood High?
- Yes, Sherwood High strongly prefers candidates with CCNA or CCNP certifications. Other beneficial certifications include Microsoft Desktop Support Technician, A+, and N+.
- What are the main responsibilities of a Network & Desktop Support Engineer at Sherwood High?
- The main responsibilities include providing technical support to end-users, installing and troubleshooting hardware, software, and network issues, managing Google Workspace and Office 365, executing technical projects, and managing vendor relationships.
- How important are communication and project management skills for this role at Sherwood High?
- Excellent communication, interpersonal, and problem-solving skills are crucial for the Network & Desktop Support Engineer. The ability to effectively execute technical projects and manage vendor relationships is also a key requirement.
- What kind of network environments will the Network & Desktop Support Engineer work with at Sherwood High?
- The Network & Desktop Support Engineer will work with LAN/WAN environments, troubleshooting network connectivity issues and ensuring seamless integration of desktop systems with servers.
- Does Sherwood High require experience with specific cloud platforms for this role?
- Yes, Sherwood High requires proficiency in managing Google Workspace (formerly G Suite) and Office 365 administration, including user accounts, email, and file sharing services like OneDrive for Business and SharePoint Online.