Network and Desktop Support Engineer

Network and Desktop Support Engineer

Sherwood High is seeking a Network & Desktop Support Engineer with strong networking skills, desktop support experience, excellent communication, and project execution abilities. The ideal candidate will provide technical support, manage vendor relationships, and ensure the optimal performance of the organization’s desktop and network infrastructure.

Key Responsibilities

• Serve as the primary point of contact for end users, providing technical support and troubleshooting for hardware, software, and network issues.
• Install, diagnose, repair, and upgrade hardware, software, and networking devices (PCs, printers, scanners, routers, switches, firewalls, etc.).
• Provide advanced troubleshooting for network connectivity issues in LAN/WAN environments and ensure seamless integration of desktop systems with servers.
• Proficient in managing Google Workspace (formerly G Suite), including user account creation, management, and troubleshooting.
• Experience with user data recovery, password resets, and resolving access issues.
• Proficiency in Office 365 administration, including user account creation, management, and troubleshooting via the Admin Center.
• Experience with Exchange Online for email administration, including mailbox creation, email forwarding, and distribution group management.
• Strong knowledge of OneDrive for Business and SharePoint Online for file sharing and collaboration, including permissions management.
• Execute technical projects, including network expansions, system upgrades, and software deployments, ensuring minimal disruption to operations.
• Manage vendor interactions for hardware and software procurement, support, and issue resolution.
• Install and configure operating systems (Windows, Microsoft Office) and authorized software.
• Perform preventative maintenance on servers, network devices, and peripheral equipment.
• Manage user accounts, email administration, and password resets on Google Workspace.
• Analyze and resolve technical issues promptly to reduce downtime.
• Maintain I.T. documentation, records, and inventory for tracking and compliance.

Skills & Qualifications

• Experience with a minimum of 5 years and above.
• Strong technical knowledge of networking, including experience with routers, switches, firewalls, and networking protocols (TCP/IP).
• Proficiency in Windows (8, 10, Server 2008/2012 and above), Microsoft Office (2013, 2019), and enterprise applications.
• Knowledge of backup software (e.g., VERITAS), SQL, and PCI-DSS compliance.
• Proven ability to execute projects and manage vendor relationships effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work collaboratively in both technical and non-technical team environments.

Certifications (Preferred)

• CCNA or CCNP (strongly preferred)
• Microsoft Desktop Support Technician
• A+, N+

This role requires a dynamic individual with robust networking expertise, the ability to manage vendors, and a strong track record in project execution.

Key skills/competency

• Network Support
• Desktop Support
• Hardware Troubleshooting
• Software Troubleshooting
• Network Infrastructure
• Google Workspace
• Office 365 Administration
• Vendor Management
• Project Execution
• Technical Support