Technical Business Analyst
Sherweb · India
- Hybrid
- Full-time
- $80,000 / year
- India
Job highlights
- Analyze product integrations for marketplace platform.
- Streamline vendor onboarding and operations.
- Collaborate with cross-functional teams.
- Document business needs and requirements.
- Propose platform and process modifications.
About the role
About the Role
Our team goal is to guide teams across the organization in delivering valuable product propositions so people can work better. As a Technical Business Analyst, you will contribute to this goal by performing hand-on analysis for new and current product and service integrations with our marketplace platform and our processes.
Succeeding in this role involves providing solutions that streamline new vendor onboarding and minimize operations impacts of changes to current vendor offering, API’s or processes. To do this, you will collaborate with product managers and other operational and development teams from Platform, Finance, Support, Sales and Marketing.
Day-to-Day Responsibilities
- Participate in technical and operational discussions with vendors, and act as an SME for internal teams.
- Assess vendor integration feasibility and complexity level.
- Elicit and document business needs and requirements from identified stakeholders, in the context of new vendor integrations and current vendor integrations improvements.
- Assist the product managers in defining the reselling model.
- Perform partner interviews and participate in escalation calls.
- Propose modifications to our platform needed to streamline vendor integrations or improve overall product acquisition experience.
- Participate in the prioritization of required integrations and modifications.
- Propose modifications to our platform and processes to allow operational efficiency.
- Define success criteria and participate in acceptance testing.
- Work closely with the development teams and other operational delivery teams during the integration phase.
What You Need to Have and Master
- Bachelor's degree in software engineering, IT or equivalent experience.
- 2-5 years of experience in product ownership, functional analysis, business analysis or product management.
- Excellent English skills, both spoken and written.
- Experience within Saas vendor or reseller ecosystem is considered an asset.
- Experience with Azure DevOps, Postman, Rest API’s, Python, and/or Power Automate is considered an asset.
- Analytic mind with the ability to see the big picture.
- Thirst for learning and interest in high technology.
- Team player with leadership qualities and a positive influence.
- Results-oriented with the capability to propose realistic but ambitious business strategies.
- Customer-centric and business-focused mindset, comfortable conversing with clients.
- Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations.
- Ensures requirements are fully understood and implementation plans match expectations.
Benefits Of Working At Sherweb
- A fast-paced work environment that adapts to you.
- A friendly and diverse work culture with inclusion and equality at heart.
- Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal).
- State-of-the-art technology and tools.
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition.
- Annual salary review based on performance.
- Generous and caring colleagues of various professional and cultural backgrounds.
A Flexible Total Compensation Offer
- Vacation time that considers your previous experience.
- Advanced paid hours to recharge your batteries (holidays and mobile days).
- Flexible benefits plan that adapts to your needs.
- Flexible savings fund options.
- A monthly home internet allowance.
Considerable Growth Opportunities
- A career path with opportunities to learn and grow.
- Proximity to your direct manager and open, honest communication to support your development.
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career.
- "Sherweblife" - a rich calendar of activities throughout the year.
Key skills/competency
- Business Analysis
- Technical Analysis
- SaaS
- API Integrations
- Requirements Elicitation
- Stakeholder Management
- Product Management
- Azure DevOps
- Rest API
- Agile Methodologies
Skills & topics
- Technical Business Analyst
- Business Analysis
- SaaS
- API
- Vendor Onboarding
- Product Integration
- Requirements Gathering
- Stakeholder Management
- Remote
- India
How to get hired
- Tailor your resume: Highlight 2-5 years of business analysis experience, SaaS knowledge, and technical skills like Azure DevOps, Postman, Rest API, Python, or Power Automate.
- Showcase analytical skills: Emphasize your ability to see the big picture, propose strategies, and your customer-centric approach in your application.
- Prepare for technical questions: Be ready to discuss your experience with API integrations, vendor onboarding processes, and your understanding of the SaaS ecosystem.
- Demonstrate teamwork: Highlight your leadership, positive influence, and collaborative experience with internal teams like development and operations.
- Express enthusiasm: Convey your passion for high technology and continuous learning in your cover letter and during interviews.
Technical preparation
Practice documenting API integration requirements.,Review SaaS vendor onboarding best practices.,Prepare to discuss Azure DevOps, Postman, Python.,Familiarize with Rest API concepts and usage.
Behavioral questions
Describe a time you streamlined a process.,How do you handle conflicting stakeholder needs?,Give an example of seeing the big picture.,Share an experience collaborating with developers.
Frequently asked questions
- What are the key responsibilities of a Technical Business Analyst at Sherweb?
- As a Technical Business Analyst at Sherweb, you will perform hands-on analysis for new and current product and service integrations with the marketplace platform. This includes assessing integration feasibility, documenting business needs, proposing platform modifications, and working closely with development and operational teams. You'll also act as a subject matter expert for internal teams and vendors.
- What technical skills are important for this Technical Business Analyst role at Sherweb?
- While a Bachelor's degree in software engineering, IT, or equivalent experience is required, specific technical skills that are considered assets include experience with Azure DevOps, Postman, Rest APIs, Python, and Power Automate. Strong analytical skills and experience within the SaaS vendor or reseller ecosystem are also highly valued.
- Does Sherweb offer remote work for this Technical Business Analyst position?
- Yes, this Technical Business Analyst position is a remote role, specifically designated for work from home within India. This allows for flexibility while contributing to Sherweb's global customer service delivery.
- What kind of experience is preferred for the Technical Business Analyst role?
- Sherweb prefers candidates with 2-5 years of experience in product ownership, functional analysis, business analysis, or product management. Prior experience within a SaaS vendor or reseller ecosystem is also considered a significant asset for this role.
- How does Sherweb support the professional growth of its Technical Business Analysts?
- Sherweb is committed to employee development, offering a career path with opportunities to learn and grow. You'll have proximity to your direct manager for open communication, multiple training opportunities, and tools to track your progress, helping you scale up in your career.
- What are the core values at Sherweb that a Technical Business Analyst should align with?
- Sherweb's core values are passion, teamwork, and integrity. A Technical Business Analyst at Sherweb should align with these values, demonstrating a customer-centric mindset, collaborative spirit, and a commitment to high-quality work.
- Why is English fluency crucial for this Technical Business Analyst role?
- Fluency in English is essential because Sherweb serves international customers, and this role requires constant written and oral communication with an English-speaking clientele to ensure proper service delivery. It's the primary way to guarantee effective communication with customers.