Technical Business Analyst

About the Role

Our team goal is to guide teams across the organization in delivering valuable product propositions so people can work better. As a Technical Business Analyst, you will contribute to this goal by performing hand-on analysis for new and current product and service integrations with our marketplace platform and our processes.

Succeeding in this role involves providing solutions that streamline new vendor onboarding and minimize operations impacts of changes to current vendor offering, API’s or processes. To do this, you will collaborate with product managers and other operational and development teams from Platform, Finance, Support, Sales and Marketing.

Day-to-Day Responsibilities

• Participate in technical and operational discussions with vendors, and act as an SME for internal teams.
• Assess vendor integration feasibility and complexity level.
• Elicit and document business needs and requirements from identified stakeholders, in the context of new vendor integrations and current vendor integrations improvements.
• Assist the product managers in defining the reselling model.
• Perform partner interviews and participate in escalation calls.
• Propose modifications to our platform needed to streamline vendor integrations or improve overall product acquisition experience.
• Participate in the prioritization of required integrations and modifications.
• Propose modifications to our platform and processes to allow operational efficiency.
• Define success criteria and participate in acceptance testing.
• Work closely with the development teams and other operational delivery teams during the integration phase.

What You Need to Have and Master

• Bachelor's degree in software engineering, IT or equivalent experience.
• 2-5 years of experience in product ownership, functional analysis, business analysis or product management.
• Excellent English skills, both spoken and written.
• Experience within Saas vendor or reseller ecosystem is considered an asset.
• Experience with Azure DevOps, Postman, Rest API’s, Python, and/or Power Automate is considered an asset.
• Analytic mind with the ability to see the big picture.
• Thirst for learning and interest in high technology.
• Team player with leadership qualities and a positive influence.
• Results-oriented with the capability to propose realistic but ambitious business strategies.
• Customer-centric and business-focused mindset, comfortable conversing with clients.
• Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations.
• Ensures requirements are fully understood and implementation plans match expectations.

Benefits Of Working At Sherweb

• A fast-paced work environment that adapts to you.
• A friendly and diverse work culture with inclusion and equality at heart.
• Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal).
• State-of-the-art technology and tools.
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition.
• Annual salary review based on performance.
• Generous and caring colleagues of various professional and cultural backgrounds.

A Flexible Total Compensation Offer

• Vacation time that considers your previous experience.
• Advanced paid hours to recharge your batteries (holidays and mobile days).
• Flexible benefits plan that adapts to your needs.
• Flexible savings fund options.
• A monthly home internet allowance.

Considerable Growth Opportunities

• A career path with opportunities to learn and grow.
• Proximity to your direct manager and open, honest communication to support your development.
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career.
• "Sherweblife" - a rich calendar of activities throughout the year.

Key skills/competency

• Business Analysis
• Technical Analysis
• SaaS
• API Integrations
• Requirements Elicitation
• Stakeholder Management
• Product Management
• Azure DevOps
• Rest API
• Agile Methodologies