Success Coach
SHE-com
Job Overview
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Job Description
Success Coach
We are looking for an enthusiastic Success Coach to join our team at SHE-com and become the ultimate support partner for our members. You will play a critical role in helping women win in their first month inside our programs, setting them up for long-term success, and ensuring they feel supported every step of the way.
As a Success Coach, You Will
- Welcome new members into our coaching programs and guide them through their first month
- Answer member questions, resolve challenges, and provide thoughtful feedback
- Manage our member community chat groups, fostering connection and positivity
- Help troubleshoot payment issues and ensure smooth membership access
- Celebrate member wins and help them stay motivated on their journey
- Collaborate with our coaching and operations team to flag trends, feedback, and opportunities to improve member experience
Who You Are
You Are
- Passionate about supporting women in business and genuinely care about their success
- An excellent communicator, both in writing and on video or calls
- Organised and proactive, with strong problem-solving skills
- Comfortable managing multiple conversations and tasks at once
- Positive, energetic, and able to motivate and uplift others
- Experienced in customer service, coaching, or community management
- Experienced in e-commerce, either by working for an online brand or running your own. You understand the challenges, language, and pace of e-commerce and can speak with empathy and authority.
Why Join Us
- Be part of an inspiring team of women who are passionate about changing lives
- Work in a flexible, remote-first environment
- Access to SHE-com’s programs and resources for your own growth
- Make a meaningful impact in the lives of hundreds of women entrepreneurs
Application
If you are driven by the opportunity to empower female entrepreneurs, we would love to hear from you. Please email your resume and a covering explanation of your suitability and interest in this role to careers@shecom.co with the subject line “Your new Success Coach”.
SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Key skills/competency
- Coaching
- Customer Service
- Community Management
- E-commerce
- Communication Skills
- Problem Solving
- Motivation
- Empathy
- Organizational Skills
- Business Support
How to Get Hired at SHE-com
- Research SHE-com's mission: Study their commitment to empowering women entrepreneurs and their program impact.
- Tailor your resume: Highlight extensive experience in coaching, customer service, and e-commerce specifically for SHE-com.
- Craft a compelling cover letter: Articulate your passion for supporting women in business and your understanding of e-commerce challenges.
- Prepare for behavioral interviews: Showcase strong communication, problem-solving, and community management skills with specific examples.
- Demonstrate e-commerce expertise: Be ready to discuss the unique language and pace of online business with empathy and authority.
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