Senior HR Coordinator

Job Summary

The Senior HR Coordinator provides foundational support to Sharecare’s HR and Colleague Experience functions and plays a key role in shaping the day-to-day experience of our colleagues. Approximately 50% of this role is dedicated to supporting one of Sharecare’s largest business units—a primarily non-exempt population with unique operational needs. The remaining 50% focuses on administrative and HR operational responsibilities, including coordination of internal FMLA processes, meeting support, documentation, and intranet updates.

The ideal candidate is detail-oriented, highly organized, approachable, and skilled at balancing recurring tasks with ad-hoc needs in a dynamic environment. This individual demonstrates strong customer service instincts and a passion for supporting colleagues across all levels.

Essential Job Functions

Business Unit Support (50%)

• Serve as a direct support resource for one of Sharecare’s largest non-exempt business units, responding to HR-related questions, scheduling needs, and general inquiries.
• Partner with HR Business Partners to triage requests, support issue resolution, and maintain clear communication channels with colleagues and leaders.
• Assist with engagement-related activities and initiatives designed to support connection, recognition, and day-to-day colleague experience for the non-exempt population.
• Help maintain unit-specific documentation, tools, and resources that support a consistent and meaningful colleague experience.

HR Operations & Administrative Responsibilities (50%)

• Support the internal administration of FMLA and leave-related processes, including documentation tracking, communication, and ensuring a smooth colleague experience.
• Coordinate meeting scheduling, prepare agendas, organize materials, and provide administrative support for HR and Colleague Experience initiatives.
• Assist with recognition and life-event gifting by selecting, ordering, and tracking items for colleagues’ personal milestones and celebrations.
• Update and maintain HR pages on the company intranet, ensuring information is accurate, up to date, and user-friendly.
• Maintain accurate records and documentation in accordance with HR standards and confidentiality requirements.
• Support junior-level project management activities, including developing task lists, tracking progress, coordinating stakeholders, and monitoring project milestones.
• Provide general administrative and operational support to the broader Colleague Experience and HR teams as needed.

Specific Skills/Attributes

• Customer Focus: Demonstrates a warm, responsive, and solutions-oriented approach when supporting colleagues across all levels.
• Communication: Communicates clearly and professionally, both verbally and in writing; adapts style for different audiences.
• Organization & Time Management: Manages multiple priorities, deadlines, and requests in a dynamic and fast-paced environment.
• Attention to Detail: Ensures accuracy in documentation, processes, and communication; maintains confidentiality.
• Collaboration: Builds strong relationships with HR Business Partners, leaders, and colleagues; works effectively across teams.
• Problem Solving: Anticipates needs, identifies issues early, and helps develop practical, thoughtful solutions.
• Adaptability: Shows flexibility and composure while working with varied tasks, shifting priorities, and high-volume workloads.
• Initiative: Demonstrates proactive follow-through, resourcefulness, and willingness to learn new systems and responsibilities.

Qualifications

• Bachelor’s degree in Human Resources, Business, Communications, or a related field preferred; equivalent combination of education and experience considered.
• 1–2 years of HR, people operations, or administrative support experience preferred.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and competing priorities.
• Excellent written and verbal communication skills, with an emphasis on clarity, warmth, and professionalism.
• Demonstrated ability to handle confidential information with discretion and integrity.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with HRIS platforms and intranet content management tools a plus.
• Customer-service mindset with the ability to support colleagues across all levels of the organization.

Key skills/competency

• HR Operations
• Employee Support
• FMLA Administration
• Leave Management
• Administrative Support
• Meeting Coordination
• Documentation Management
• Intranet Content Management
• Colleague Experience
• Project Coordination